A Seat at the Table of Social Change through Service Design

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Services and access to them are related to core societal concerns such as sustainability and the role of families and communities in people’s lives, themes of enduring concern to the discipline of anthropology. Our aim in this paper is to begin to outline arguments for why anthropology and the EPIC community more broadly should have a prominent seat at the table of understanding and engaging social change emanating from innovations in the service economy. The discourse on services advises that we are in the middle of a major transformation akin to the move from agriculture to manufacturing, where modern economies are becoming service economies and people’s relations to material possessions are being reconfigured through services. We suggest that if a major shift is underway in how people get on in the world then it is incumbent upon the EPIC community to consider the opportunities and limitations for shaping this transformation.

  1 comment for “A Seat at the Table of Social Change through Service Design

  1. June 16, 2017 at 1:03 pm

    […] on service science (for more about her recent advances on this topic, see Blomberg and Darrah, 2015a & 2015b). During her time at IBM, the corporation has undergone tectonic shifts in both its […]

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