As digital screens increasingly populate our cities, we are more and more often confronted with their...
Genre: Genre
Should We Measure Research Impact?
In the wake of widespread tech layoffs, we have been encouraged to more effectively “speak the language of...
Career Pivots: A Day in the Life of Researchers Working in Government and NGOs
Increasingly, governments and NGOs are employing ethnographers and UX professionals, including a good number of...
Thinking and Communicating with Visual Frameworks
This tutorial is a crash-course in one of the most powerful research and storytelling tools—the visual framework....
Navigating Frictions in Civic Tech
Civic tech is a growing field and an increasingly critical space for service delivery and participation in public...
How Friction Led to a More Intentional Stakeholder Feedback Model for a Federal Research Program
This paper describes the evolution of the “intentional” model for stakeholder feedback that mitigates risk and...
Sangharsh: (nm) Struggle; Conflict, Friction: Creative Workarounds in Friction Arising from Patriarchy!
India is a country of people belonging to varied socioeconomic backgrounds. Patriarchy is very much evident in...
Tutorial: Using Ethnofutures to Build Resilience
Pre-session Homework This video was created to watch prior to the main tutorial video. You can also review the additional resources below to go deeper! https://youtu.be/wfmoJ4VmMVk Download Article: Future Readiness Playbook...
Becoming Digitally Resilient: Understanding the Gap between Online Government Services and Low Ability Users
In the Netherlands, approximately 2.5M people struggle to use technology in their daily life and are unable to use online governmental services independently. People with low digital literacy are increasingly feeling left behind by the digitalisation of society. Even though this group is very...
The Giving Caregivers: Resilience as a Double-Edged Sword in the Context of Healthcare
In this paper we challenge an assumption about caregivers of chronic patients that we’ve repeatedly encountered in our ethnographic fieldwork: that of the inherently and permanently resilient caregiver, or a person that, driven by feelings of affection for the chronic patient, will remain strong...