Senior User Researcher

PlanGrid

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Hi EPIC folks!

Interested in doing research in the world of construction with some of the most passionate and dedicated designers, researchers, and engineers? Come work with me at PlanGrid, where we work to make construction software that helps teams build faster and more efficiently.

Construction is a complex, modular, and physical industry that shapes the world around us. On any given built-world project there are managers, contractors, laborers, engineers, designers, inspectors, and more who all need to coordinate and collaborate to complete the job at hand. As a researcher at PlanGrid, you help our team ask the right questions, and bring them along in discovering practical, actionable, and insightful answers. You have a passion for field research and want to get down into the (almost-literal) nuts and bolts of how construction works.

Key Responsibilities:
Embed in a product team to identify and lead projects that inform product and UX strategy
Evaluate prototypes and live product in iterative development
Create behavioral models, uncover workflows, define jobs to be done, pain points, and opportunities through field investigation
Bring qualitative meaning to quantitative insights through partnership with our data team
Build deep customer understanding across design, product, sales, support and beyond

Experience:
5+ years industry experience
Degree in Human-Computer Interaction, Sociology, Psychology, Design, or equivalent experience
Experience running iterative testing embedded in a cross-functional team
Experience leading research initiatives that inform product & design direction
Self-motivated, autonomous, adept at navigating ambiguity; you set your schedule and drive it forward

Steps to apply:
Reach out to Jeffrey Lin with the title "EPIC Interest in User Research role" — jeff.lin@plangrid.com
Please attach a resume and link to samples or portfolio of your work.

Please reach out if you have additional questions as well!

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