Scoop brings co-workers and neighbors together to enjoy a smooth carpooling experience—unlocking new opportunities to create friendships, improve their well-being, and make the most of their valuable time.
In this role, you will:
- Identify and execute against high-impact UX research opportunities – adapting between independent and team-based projects to deliver strategic and tactical insights to the company
- Summarize and present findings to stakeholders and the broader Scoop team in creative and engaging ways
- Contribute towards building a more established framework for our User Research and Insights footprint – from how we centralize and socialize research to how we continue to educate our growing company on the power of our work
- Partner with the UXR Manager to establish and incorporate best practices across research projects, including coaching and mentoring our research team and other curious team members along the way
- Leverage your generative and evaluative research expertise to advise on and strengthen our existing methods toolkit (interviews, surveys, field studies, contextual inquiry, usability, RITE testing, content testing, etc.)
- Partner with product, design, and engineering to leverage insights and champion user-centered design throughout the product development process
- And of course, have fun petting all of our adorable pups!
You should have:
- Masters or Ph.D. in Human-Computer Interaction, Sociology, Psychology, Anthropology, or a related discipline
- 5+ years of experience as an applied UX Researcher in a product-focused setting
- Deep knowledge of a broad range of research methods – and excitement to share this knowledge with others – including: Usability concept and content testing, Qualitative data analysis research, Nice-to-have: quantitative research experience – from A/B or multivariate testing to survey design to usability benchmarking, etc.
- A track record of shaping products by executing impactful research – the right size at the right time – and socializing actionable insights
- Comfort with both qualitative data analysis and light, quantitative data analysis, and how to combine the two for deeper insights
- Experience working and collaborating cross-functionally – from scoping and structuring research projects to inspiring others through the power of empathy
- Strong presentation and communication skills, including understanding how to engage a variety of stakeholders using the right medium(s)
You are also:
- Organized and collaborative. It takes a lot of coordination and cross-team collaboration to gather good insights and distribute them across the company. You’ll need to be proactive and good at managing your own tasks and calendar.
- A dynamic worker. You’re comfortable switching seamlessly between self-directed independent work and highly collaborative teamwork.
- Curious. You love asking questions and feel like there’s always room to ask “why?”. What assumptions are being made? Why do we do it this way today? What does that person really mean?
- Comfortable with tech. We have a technically challenging product (the advanced algorithm for example). You’ll need to be comfortable using/understanding engineering lingo and working closely with engineers.
- Excited to learn and be flexible. You are excited about developing your skills and receptive to coaching. You have an honest communication style and the energy to get others on board. You love learning more about the audience you’re researching.
- Passionate. For user research, human behavior, the environment and improving folks’ commute. A big fan of behavioral design and/or the Hooked model. You might even geek out on psychology onsite.