collaborative design

Revitalising Openness at Mozilla: A Mixed Method Research Approach

RINA TAMBO JENSEN Mozilla Case Study—This is a case about how Mozilla, the open source browser company, set out to reconnect with ‘collaborating in the open’ to regain its competitive advantage. This case describes how a multi-disciplinary research team used ethnographic, market, and data analysis to articulate and clarify the problem, and build a strategy towards revitalizing Openness at Mozilla. It will aim to prove that the subsequent change achieved could only have been accomplished by a mixed method research approach. And importantly show, how the team used data to prove the distribution of findings, coupled with ethnography to shine light on the why and how of those findings. The case study will do this by discussing the key insights and how these fueled recommendation and subsequent change in the organisation. The project presented many problems: from convincing stakeholders of the need to fully explore the problem, to connecting widely different research methods and gleaning insights that built strongly on all strands...

The Missing Tool in the Design Leadership Toolbox: Integrating Conflict Management into Collaborative Design

SUSANA LA LUZ-HAWKINS Lextant Businesses often face the challenge of reaching out to people in contexts that are wholly different from the world they operate in and they are regularly attempting to create experiences for consumers that exist within complicated dynamics of social, economic, political, and cultural flux. Arriving with training that encompasses everything from design research, iterative prototyping, tolerance of ambiguity, process-driven approaches, and an appreciation for wicked problems, Designers are uniquely positioned to be in roles of leadership within these businesses who are trying to create experiences for consumers. Design Leaders ARE the bridges between businesses and the people they’re trying to serve. Unfortunately, while Design Leaders can speak in the voice of the customer, drive the innovation process, advocate for deferral of judgment, and diverge and converge with the best of them, one critical skill set is lacking from their Design toolbox: conflict management. Design Leaders need to develop conflict...