family

Ethnography’s Role in Seeing the AI’s Blind Spots: Living amongst AI—Agency of the Household

LAIYEE HO Delve PechaKucha Presentation Home automation has made big promises for utilizing intelligent technology to help the lives of everyday people, but the potential of the technology can only be as good as our understanding of the world we are trying to improve. In this PechaKucha, I share insights from my years of conducting ethnography in homes where families have lived alongside AI and automated technology. Our initial tries at intelligent technology in the home were modeled after our own assumptions, but it failed to account for the full variables of the ‘household’, which had an agency of its own. When technology has the potential to disrupt not only our workflows, but relationships between people in the home, it's the responsibility of technologists and ethnographers to provide the critical human perspective necessary for technology to live in harmony with people. LaiYee Ho is the co-founder of Delve (www.delvetool.com), where she pours her years of experience as a UX researcher and designer into creating...

Speculative Futures inside Corporate Realities

BEN KUESTER Allstate MEGAN PRESCOTT Allstate The auto insurance industry is being disrupted by insurtechs that are leveraging data and technology to solve pain points in parts of the customer journey, while emerging technology in adjacent industries threatens insurance as it currently exists. As a result, insurance companies are imagining futures beyond traditional insurance and new ways that they might meet the needs of future customers. In order to explore what a reframing of insurance as “protection” could mean to customers, we utilized ethnographic methods and speculative design practices to reimagine how the transition from non-driver to young driver and from dependent child to independent adult could be more fully supported by an insurance company. In this case study, we review both the methodological processes and summarize learnings and opportunities critical to applying ethnofutures and speculative design practices within a large corporate setting, including: proposing a new approach to a diverse group of stakeholders;...

Caregiver/Family Agency: Rebuilding Confidence, Play, Familiarity, and Passion in a Healthcare System

ADAHEID L. MESTAD HGA AMIN MOJTAHEDI HGA During recovery and transition to the ‘new normal’, the loss of agency for patients and families of patients who go through a major health disruptor such as transplant, cancer, or cardio-vascular disease can be profound. Considering this, how can acute care hospitals help solve for caregivers’ loss of agency? And what does the physicality of such effort in the confines of a hospital building look like? The goal of this case study is to (1) demonstrate how ethnographic thinking and design research can help a medical center understand the needs, values, rituals, and agency of a patients and their families; (2) show socio-spatial solutions that can support the transition to the patient’s and family’s new normal. The ethnographic study showed that the patients and families who go through a major health disruptor struggle with the loss of agency in various ways. While loss of agency can be obtuse, four themes emerged as contributing factors to the overall sense of loss: (1) loss...

Quotidian Ritual and Work-Life Balance: An Ethnography of Not Being There

, , and This paper reports on current interdisciplinary design research that explores values held by individuals in their performance of everyday or ‘quotidian’ rituals in family life. The work is focused on mobile workers who may be away from home and family for extended and/or regular periods of time. During the course of the…