Buy now, pay later (BNPL) products like Afterpay and Klarna promise to disrupt and democratise traditional finance by providing a fairer and more empowering financial product. Yet critics argue these products encourage overconsumption that people can ill-afford, with late fees that can quickly add...
A person’s wellbeing is in great measure a product of a pleasant environment, and as a society we are placing progressively more value in creating such environments in the form of comfortable offices, welcoming homes, and inspiring shops. It is remarkable, for example, the degree to which the...
In recent years, business anthropologists have come to play a role as top-level advisors to large corporations. In particular, anthropologists have helped corporations shift their gaze from an inside-out perspective to an outside-in perspective on their companies (Madsbjerg and Rasmussen, 2014a)....
On 1 June, 2012, I arrived at the British Museum to attend the opening of its newly renovated Citi Money Gallery. This was an exciting moment for me: inside was a display of money-related objects and images from Haiti that I collected with Heather Horst and Espelencia Baptiste for a research...
Marietta is 61 years old. She takes care of her adult son (unemployed) and her daughter-in-law (disabled), both of whom live with her in a simple 3-bedroom house on the wrong side of the freeway. Her rent is sky-high, because in Silicon Valley rents are crazy on both sides of the freeway. Marietta...
Evolutionary forces are applied as a framework for understanding the dynamics that determine which insights, generated from a corporately-funded ethnography, flourish in the organization and which fail to thrive. Using duel-inheritance theory model, the paper explores sui generis elements of the...
This case study illustrates how Wells Fargo, a leading financial services institution, builds user-centered online experiences on a foundation of ethnographic insight. The research maintains a shelf life of several years and findings are kept alive through multidisciplinary participation and...