Using Business Anthropology for Strategic Cost Reduction

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by ANDREAS WESTER HANSEN, Senior Manager, ReD Associates

In recent years, business anthropologists have come to play a role as top-level advisors to large corporations. In particular, anthropologists have helped corporations shift their gaze from an inside-out perspective to an outside-in perspective on their companies (Madsbjerg and Rasmussen, 2014a).

Business anthropologist (Baba, M. 2006) who have challenged the conventional inside-out approach to corporate decision-making, have often been active in helping companies pursue ‘blue ocean strategies’ (Kim and Mauborgne 2015, Kim and Maugborne 2005), ‘disruptive innovations’ (Christensen, 1997) or more generally to pursue ‘differentiation’ as opposed to ‘cost leadership’ strategies (Porter, 1985). Other times, business anthropologists have studied and helped companies make sense of their organizational cultures (Schein 2004) or focused on the globalizing nature of the contemporary organization (Jordan, 2013).

Cost reduction is still considered outside of domain of business anthropologists

But while the influence of business anthropologists seems to be on the rise within corporations, there are large and important elements of corporate life that are still largely left to traditional management approaches. One important such area is cost reduction, a central focus area for most ‘traditional’ management consultancies (including my own former employer, The Boston Consulting Group).

In the few instances that cost reduction has been explicitly taken on by anthropologists, this has mainly been done in the role of a critical ethnography—the anthropologists as an external observer—rather than in an applied fashion where the business anthropologist helps the leadership of the corporation or organization reduce cost. Ho (2009) is a prime example. Rubens (2009) is a noteworthy—if limited in scope—exception.

And so, when business anthropologists work with the C-suite of large companies, the clients or employers tend to be the chief marketing officer (for consumer research), the chief strategy officer (for strategy work anchored in an outside-in perspective), the chief innovation officer (for new product development work) or the head of HR (for corporate culture work). Cost reduction, on the other hand, lies at the hands of the chief operating officer or the chief financial officer, corporate offices that are rarely visited by business anthropologists.

Cost reduction is still done inside-out in most companies

Following from this division of labor, work on cost reduction is explicitly and anchored in an inside-out perspective of the corporation. The book Strategic Cost Reduction: Cutting Costs without Killing your Business (McCormick and Duff, 2014) can serve as an illustrative example. According to McCormick and Duff, cost reduction should ideally be anchored in the annual budget process and should be focused on first understanding the cost components of a company, then the cost drivers affecting each of the cost components and lastly understand how each of the cost drivers may be affected through methods such as lean, optimized procurement and similar. To the extent that the company’s external surroundings are taken into consideration, this is primarily through benchmarking with other companies.

For these reasons, I believe a fruitful new alley of engagement for corporate anthropologists would be to get involved in cost optimization initiatives in large companies. In brief, I believe that business anthropologists can play a significant role in cost reduction projects in two ways.

Two ways anthropologists can contribute to cost reduction programs

Firstly, anthropologists can help anchor cost reduction solidly in an outside-in perspective. This can make cost reduction strategic, ensuring that the cost-reduction programs help companies realize their visions vis-a-vis customers and collaborators, as opposed to opportunistic. One example of how this can work is implied, but not fully elaborated, by Madsbjerg and Rasmussen (2014b). Madsbjerg and Rasmussen describe a client engagement with a beverage company. A focus of the client engagement was to study how bar owners felt about the marketing material send to them by the beverage company. Madsbjerg and Rasmussen describe a key finding as follows:

“Although BeerCo had thought that bar owners valued its promotional materials—coasters, stickers, T-shirts, and so on—in fact those items were at best underused, at worst treated with derision (in one bar, a researcher found them crammed inside a cupboard and labeled ‘box of crap’).” (2014b)

The implication is that the beverage company was spending money undermining the relationship with a key stakeholder group—bar owners. Such a finding most likely would not have emerged from a traditional cost reduction program, where the starting point for identifying cost reduction opportunities would have been benchmarking, not ethnographic research. On the other hand, nobody would mind that the beverage company optimized their marketing by no longer producing and distributing promotional material no one used.

And so, secondly, business anthropologist can increase the likelihood that cost reduction programs will succeed. This can be done by taking an ‘emic’ position, where “ethnographers take the participants point of view” (Ladner, 2014). Taking the participants point of view will increase the likelihood that the identified cost savings will actually be realized. This is important in a situation where McKinsey & Company estimates that up to 90% of cost saving initiatives fail to deliver on (all of) the potential cost reductions. Understanding how employees position themselves strategically in relation to cost reduction programs (Weeks, 2004; Funahashi, 2013) will help senior leaders implement the cost reduction programs better.

References

Baba, M. 2006. "Anthropology and business." Encyclopedia of Anthropology. Thousand Oaks, CA: Sage Publications

Beers, R., 2011, “Ethnography as a catalyst for organizational change: creating a multichannel customer experience,” EPIC Proceedings

Blomberg, J., 2011, “Trajectories of Change in Global Enterprise Transformation,” EPIC Proceedings

Brannen, M. Y. 2014. “Strategic Ethnography: Reinvigorating the Core of a Retail Giant, Tesco.” Ethnography Matters

Brok-Kristensen, M., 2009, “Changing Diabetes Care for Good,” EPIC Proceedings

Cefkin, M., eds. 2009. Ethnography and the Corporate Encounter: Reflections on Research in and of Corporations. Berghahn Books.

Christensen, C., 1997, The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, Harvard Business Review Press

Darr, A, 2008, “The Rise of the Techno-Service Sector: The Growing Inter- Dependency of Social and Technical Skills in the Work of ERP Implementers,” EPIC Proceedings

Funahashi, D. “’Wrapped in Plastic’: Transformation and Alienation in the New Finnish Economy,” Cultural Anthropology 28, no. 1 (2013): 1-21.

Gargeya, Y., Holme, M., 2011, “‘Out of the Labs’: The role for ethnography in guiding clinical trials,” EPIC Proceedings

Ho, K., 2009, Liquidated – An ethnography of Wall Street, Duke University Press

Ho, P., 2011, “Limitations of Online Medical Care: Interpersonal Resistance and Cultural Hurdles in the Face of Technological Advances,” EPIC Proceedings

Jordan, A., 2013, Business Anthropology (2ed), Waveland Press

Kim, W. C., Mauborgne, R. 2005, Blue Ocean Strategy - How to Create Uncontested Market Space and Make the Competition Irrelevant, Harvard Business Review Press

Kim, W. C., Mauborgne, R. 2015, “Red Ocean Traps,” Harvard Business Review, March, https://hbr.org/2015/03/red-ocean-traps

Ladner, S. 2014. Practical Ethnography: A Guide to Doing Ethnography in the Private Sector. Left Coast Press.

Mack, A., Bowes, P., 2009, “Policy Change Inside the Enterprise: the Role of Anthropology,” EPIC Proceedings

Madsbjerg, C. and Rasmussen, M.B. 2014. The Moment of Clarity: Using the Human Sciences to Solve Your Toughest Business Problems. Harvard Business Review Press.

Madsbjerg, C. and Rasmussen, M.B. 2014. “An Anthropologist Walks into a Bar…,” Harvard Business Review, March Issue.

McCormick, T., Duff, D., 2014, Strategic Cost Reduction: Cutting Costs without Killing your Business, Ireland Chartered Accountants

Porter, M.E., 1985, Competitive Advantage, Free Press, New York

Rubens, S., 2009, “Drawing on ethnographic research to improve customer satisfaction and reduce operational costs,” EPIC

Schein, E. H., 2004, Organizational Culture and Leadership, (3ed), Jossey Bass

Sherry, J., W., 2009, “The Cackle of Communities and the Managed Muteness of Market,” EPIC Proceedings

Weeks, J., 2004, Unpopular Culture – The Ritual of Complaint in A British Bank, The University of Chicago Press


hansenAndreas Wester Hansen holds an MBA from London Business School, an MA in Cultural Studies from Goldsmith’s College, a BsC and a MsC in Political Science from University of Copenhagen and a BA Hons. in International Relations from Cape Town University. Andreas has worked as a journalist, a Head of Communication, a Senior Advisor at The Danish Ministry of Finance, a Project Leader at The Boston Consulting Group and as an Engagement Partner at Qvartz management consultants. He specializes in corporate strategy and corporate finance and works to combine approaches to problem solving used in traditional management consultancies with those rooted in the human sciences.

  4 comments for “Using Business Anthropology for Strategic Cost Reduction

  1. Profile photo of Jenny Johansson
    September 23, 2015 at 6:16 am

    Thank you for a very interesting and well referenced piece! The last couple of days I have been pondering the future of strategic UX/design research/business anthropologists (or any other title people who contribute with the outside in perspective might have in their workplace). Today (in my opinion) we are often change leaders. But what are we tomorrow? This text gives a nice answer to that question, so thank you for that!

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