In 2012, the government announced a cashless policy to see the country move towards a cashless future. Over the...
Tag: financial inclusion
There’s No Playbook for Praxis: Translating Scholarship into Action to Build a More Ethical Bank
The US banking industry has a long history of excluding, exploiting, or simply ignoring low-income communities, recent immigrants, and racial minorities. In this paper, I share my experiences creating a community of practice where employees of a rapidly-growing banking startup can identify and...
Operationalizing Ethnographic Research to Grow Trust in Digital Financial Services
Case Study—Trust motivates people’s uptake and use of digital financial services (DFS). Understanding the socio-cultural determinants of DFS trust are needed to scale financial access and drive financial inclusion. These are core components of international development strategies, such as the...
Doing Good is Hard: Ethics, Activism, and Social Impact Design as Seen from the Grassroots Perspective
This paper shares the experiences of two teams of design professionals working on parallel grassroots social impact design projects to address poverty and financial precarity in Silicon Valley and London. This paper explores challenges facing these teams as they channel a sense of moral outrage...