grief

Intelligences

Resilience: Lessons from a Period of Disruption

Posted by  • 0 Comments

Trace Thomas speaking at EPIC2022
TRACI THOMAS Boston Consulting Group What happens when the research lens is turned inward? As a Strategic Designer, I spend most of time planning for research to engage with people so I can better understand their needs and behaviors and turn research insights into actionable solutions. In this PechaKucha, I share a personal reflection of what resilience means to me and the insights I gleaned based on my own experiences during the pandemic. It’s a visual story about a journey of pain and loss, but also strength through discovery, experimentation, and adaptability. George Floyd protest in Nubian Square, Boston. May 2020. Photo by Traci Thomas Traci Thomas is a Principal Strategic Designer at the Boston Consulting Group. She informs CX strategy through the design of new and improved digital products and services using a human-centric approach that’s rooted in problem framing, ethnography, and iterative prototyping. She’s worked with clients across several industries including fintech, healthcare, hospitality, automotive,...

Intelligences

Anticipating Shared Futures: Emotion, Connection & Relationships

Posted by  • 0 Comments

SARAH HEFFERNAN NCAD / Deloitte Digital PechaKucha Presentation—Unprecedented. Unprecedented. Unprecedented. How often did we hear that word at the onslaught of the Covid-19 pandemic? But was it really unprecedented? We’ve been warned for years that a pandemic was imminent. We know the world has been devastated by them in the past. So why did we declare Covid-19 unprecedented? And why wasn’t there a shared anticipation of it? Reflecting on an idea that was first sparked while working as a bungy jump operator, this PechaKucha explores how facts, figures and predictions are not enough when it comes to helping people anticipate and embrace the unthinkable. This discovery is layered with the grief I experience for a way of life I’ve never lived and the feeling of hope that comes from a futures project that is not about creating something new. Keywords: Futures, Food, Storytelling, Emotion, Connection, Relationships Sarah Heffernan is an award-winning designer and researcher based in Ireland. A curious and thoughtful...