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Tutorial: Digital Ethnography in Domestic Spaces

JENNY KENNEDY RMIT University ROWAN WILKEN RMIT University Overview This tutorial explores research in people’s homes through digital methods. The instructors focus on how to utilize participant’s existing digital skills and materials to undertake ethnographic research on and in their home environment, and develop a greater awareness of how geographical and socio-economic circumstances impact the research process. Participants collaborate to discuss how understanding of domestic contexts might frame our research design and specific methods, and consider ways for enhancing the collaborative and participatory process of data collection in the domestic space. This tutorial was presented in full at EPIC202020. The video includes instructor presentations; discussions and breakout sessions are excluded for the privacy of the participants. Instructors BROWSE ALL TUTORIALS...

Remembering the Blister: How What Didn’t Kill Me Made Me Stronger

MARISE PHILLIPS Wells Fargo I’m an ethnographer at a major financial institution. My work became a lot more meaningful after my family and I lost our home in a devastating arson attack. In this PechaKucha, I tell the story of how this catastrophic fire loss forced me to reclaim my agency. Today, I channel memories of bereavement and recovery into my quest to improve experiences for customers and in my community. “Knowledge is awareness that fire can burn; wisdom is remembering the blister.” —Leo Tolstoy Marise Phillips has lent insights and ideation to projects at all stages of the software development lifecycle in her 25-year career. Her specialties are design research, service design, content strategy, and facilitation of participatory design decision-making. In 2011, Marise managed a partnership with Forrester Research to bring service design practitioner training to Wells Fargo—an opportunity which has resulted in hundreds of team members across the enterprise practicing human-centered, collaborative approaches...