This case study examines how researchers at Lenovo and dscout partnered to conduct a mobile ethnographic study on the technology experiences of individuals who are d/Deaf and hard of hearing, with the goal of making their products and research practices more accessible and inclusive. The study...
EPIC Members Richard Beckwith and Susan Faulkner (Intel) have assembled a panel of luminaries in accessible tech research, design, and engineering for our January 26 event, Seeing Ability: Research and Development for Making Tech More Accessible. In anticipation, we asked them a few questions...
This paper recounts research into the orientation and mobility experiences of people who are blind or visually impaired, and describes the novel sonic research method I developed for this purpose. “Participant Phonography,” as I call the method, aims to empower research participants with low or no...
This paper aims to foreground issues for design ethnographers working in urban contexts within the smart-city discourse. It highlights ethnography's role in a shared urban future by exploring how ethnographers might pave the way for envisioning digital infrastructure at the core of Smart City...
User research with disabled participants has many benefits for research, design, and business. In short,...
Overview Including people with disabilities in user research is fundamentally the right thing to do, because their experiences matter just as much as those of the non-disabled users that are typically...
Payal Arora is a digital anthropologist, a TEDx speaker, and an author of award-winning books, including ‘The Next Billion Users’ with Harvard Press. Her expertise lies in user experience in the global south, digital inequality, and inclusive design. Forbes named her the “next billion champion”...