journey mapping

Amplifying Resilient Communities: Identifying Resilient Community Practices to Better Inform Health System Design

Diagram called "Strands of Health." Six strands of different colors are wound together, then unravel. The strands are labled: Environmental Health; Social Health; Physical Health; Emotional Health; Financial Health; Spiritual Health
ROMIT RAJ Quicksand Design Studio BABITHA GEORGE Quicksand Design Studio CRISTIN MARONA Matchboxology REBECCA WEST Ipsos ANABEL GOMEZ Independent Technical Advisor TRACY PILAR JOHNSON The Bill & Melinda Gates Foundation ADITYA PRAKASH Quicksand Design Studio SUNNY SHARMA Ipsos AYUSHI BIYANI Quicksand Design Studio MRITTIKA BARUA James P Grant School of Public health, BRAC University CAL BRUNS Matchboxology Globally, the COVID-19 pandemic has been an inflection point, bringing heightened awareness around the preparedness and resilience of public health systems in dealing with severe shocks. While the pandemic has accentuated the existing weakness in public health systems, for many, especially those belonging to marginalized sections of society, seeking healthcare has always been fraught with severe challenges and frictions. This paper presents the findings from a two-year design research project conducted in South Africa and Bangladesh, which studied the challenges faced by health seekers, especially those...

Mapping the Messy: Using Visual Noise to Convey Not All Journeys Are Linear

LISA KOEMAN Elsevier In order to communicate research findings, industry researchers rely on a wide range of tools to convey insights. A prime example are visualisations depicting steps in a journey in a sequential order. The use of such a visual representation is often meant to summarise commonalities in a simplified way; they act as a standalone shareable shorthand designed to narrate ‘the experience(s)’. This PechaKucha instead makes a case for messiness: visual noise aimed to overwhelm. My research on rejection in academic publishing shows that the reality of publishing papers in journals is anything but linear. In order to communicate this message to stakeholders, I set out to paint a vivid picture of endless loops and hoops authors go through to achieve success. This talk is a call for conveying the messy, and an ode to the resilience of academic researchers. Figure 1. Diagram depicting an author’s experience of trying to publish two academic articles. Several loops can be seen: both manuscripts were rejected...