This ethnographic case study discusses friction in everyday information-seeking on smartphones and proposes new...
Tag: mobile
“Thinking Outside the Camp”: Education Solutions for Syrian Refugees in Jordan
Case Study—This paper presents a case study of a project on education solutions for Syrian refugees in Jordan conducted between 2015-2017. First, it describes how ReD's methodological approach provided a unique perspective to studies on refugees. By immersing a team in the day-to-day lives and...
Paco – Applying Computational Methods to Scale Qualitative Methods
For several years we have been building and using an open mobile research platform, called Paco, that enables the scaling of qualitative research through quantitative, computational techniques. The platform provides a mechanism to design and deliver remote research instruments to mobile devices in...
Do You See What I See?: Mobile Labs Enrich Ethnographic Nuancing
We find our clients constantly look for deeper meaning and nuanced user insights to help them innovate, stay ahead and rise to the challenges of business. At the same time, cross-functional teams within the organization want research to throw light on their focal paths. Add to this the...
Could Communication Overload Result in Police Mistakes?
The United States is in the midst of a new chapter in policing. In several very public cases, police have made fatal errors with regard to identifying criminal suspects and have shot and killed unarmed citizens by mistake. Societal outrage, protests and debates have ensued as these types of...
You’ll Never Ride Alone: The Role of Social Media in Supporting the Bus Passenger Experience
The paper discusses a study of social media usage within the context of a public transport operator. This involved fieldwork within three subsidiary companies of FirstGroup alongside a content analysis of the individual Twitter feeds they operate and the conversations they generate through them to...
Quotidian Ritual and Work-Life Balance: An Ethnography of Not Being There
This paper reports on current interdisciplinary design research that explores values held by individuals in their performance of everyday or ‘quotidian’ rituals in family life. The work is focused on mobile workers who may be away from home and family for extended and/or regular periods of time....
Walking the Interface: Uncovering Practices through ‘Proxy Technology Assessment’
This paper describes the method of “proxy technology assessment”, which implies the formalisation of using current technological objects available on the market to generate a richer understanding of future everyday life practices with new media technologies. First, the theoretical framework...
Human API as a Research Source in Health Care
This paper illustrates how the concept of “Human API” can help post-treatment cancer patients with challenges they face once they are released from the hospital. The results and implications of this semester long graduate project will help illuminate how the Human API through its various data...
Back to the Future of Work: Informing Corporate Renewal
This paper describes the results of a multi-year ethnographic study of how knowledge workers integrate new technology into their work practices. We studied mobile and remote workers who use smartphones, tablets, cloud computing, and social networking to support their work. Study findings describe...