organizational resilience

Creating Resilient Research Findings: Using Ethnographic Methods to Combat Research Amnesia

Kristen Guth speaking at EPIC2022. Slide reads "Organizations can learn by reflection on memories, or shared understandings and beliefs, of specific events and contexts
KRISTEN L. GUTH Reddit, Inc. Product teams, including those I work with, struggle to connect the challenges observed in prior research to issues that endure in the field and market space. As a shortcut for efficiency gains, product partners rely on researchers to succinctly summarize deep insights, sometimes preferring reductive quantitative interpretations to enable a bias toward action in product development cycles. Challenges facing researchers in product development include maintaining the relevance of prior research, providing a way to make it evergreen and accessible, and building on it to deepen and expand an existing model of behavior. This case introduces the concept of Research Amnesia, which poses a threat to organizational resilience. Using core ethnographic methods, a strategic methodological approach is outlined to frameshift the value of existing research within a company to develop new insights, bring together disparate analyses and teams, and propel product partners forward by offering more questions as a means...

The Ethnography of a ‘Decentralized Autonomous Organization’ (DAO): De-mystifying Algorithmic Systems

Slide from presentation: A cartoonish drawing of a dumpster in an alley with eyes and a smile, half open, with flames coming out of the open side. Label underneath dumpster sayd "Governance". Slide title is "The Field Site: 'Decentralized Autonomous Organization' (DAO)... A.k.a:"
KELSIE NABBEN RMIT University, Centre for Automated Decision Making & Society / BlockScience MICHAEL ZARGHAM WU Vienna / BlockScience This paper details ethnographic methods, experiences, and insights from an ethnographer and an industry engaged complex systems engineer in how to study resilience in blockchain-based DAOs as a novel field site. Amidst digitization of numerous elements of government, work, and everyday life, ‘Decentralized Autonomous Organizations’ (DAOs) provide a field site for the generation of ethnographic insights into opportunities and limitations in organizational resilience in human-machine assemblages. As a broad organizational form, DAOs aim to enable people to coordinate and govern themselves through automated rules deployed on a public blockchain (Hassan & Di Filippi, 2021). DAOs are an experiment in ‘computer aided governance’. These adaptive, socio-technical infrastructures are envisioned as capable of restructuring the foundations of governance in human societies (Merkle, 2016;...