project risk analysis

Retooling Our Skill Set for Resilience: Ethnography in Project Risk Analysis and Quality Assurance

by PATRICIA ENSWORTH, Harborlight Management Services LLC & New York University In the months since the Covid-19 pandemic began disrupting everyone’s lives, people and organizations worldwide have adapted quickly for the sake of survival. This is a matter of long-term intellectual interest for ethnographers – but also, sometimes urgently, of short-term solvency. Some jobs, we now notice, really are essential for the ongoing functioning of a civilized society. Others…well, recently Bloomberg News published an Opinion article entitled “Coronavirus: Anybody Need a Management Consultant? Thought Not.” The industries we serve are in the midst of a whiplash pivot: A sports stadium becomes a field hospital. A restaurant becomes a general store. Physical workplaces are entirely redesigned. And so we might ask ourselves, Are there ways in which ethnographers can contribute to these efforts, repurposing our practices and expertise, especially as organizations plan for fundamental, lasting changes in their operations? During...