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Redesigning the Social Safety Net

Redesigning the Social Safety Net
Moderator: NADINE LEVIN, City of San Francisco Panelists: MORGAN G. AMES, University of California, Berkeley; , Monumental; MITHULA NAIK, Canadian Digital Service The past two years have laid bare that we inhabit a world with enormous and increasing inequality. We've also seen a decreasing level of faith in public programs and institutions to provide quality health care and education or even fair access elections. And the very systems designed for the betterment of all are often siloed and ineffective. This session comes at a time when policy and regulations affecting social safety net benefits are more in flux than usual in many countries. Using the tools of data, design, activism, technology, and innovation, these panelists have led an ethnography-forward approach to reimagining these systems and move toward safety nets that work for all. Panelists Nadine Levin, PhD, is an anthropologist, Rhodes Scholar, and UX researcher who focuses on improving equitable access to technology. After several years of academic research...

Rejected!: Design Research, Publics and the Purging of New Technologies

LEE CESAFSKY Nissan Research Center, Silicon Valley PechaKucha Presentation A challenge for design research today lies in naming, knowing and accounting for people who are not direct users of our technologies, but who are nonetheless affected and compelled to interact with them in daily life. This Pecha Kucha takes us to the streets of Bogotá, Colombia, where a new bus system that was roundly rejected becomes a cautionary tale on the perils of ignoring the painpoints of ‘non-direct users.’ Drawing from pragmatist political science, I propose we can usefully understand this latter group as a ‘technological public,’ and I touch on key difficulties of designing for publics. Laura Cesafsky is an urban geographer, transportation nerd, and Human-Centered Systems Design Researcher at Nissan Research Center in Silicon Valley. laura.cesafsky@nissan-usa.com 2018 Ethnographic Praxis in Industry Conference Proceedings, p. 698, ISSN 1559-8918...