by SALLY A. APPLIN, PhD
Anthropology and its methodologies cannot easily be automated. However, both design and engineering based organizations are attempting it. I argue that this is based in part on historic legacy systems, a misunderstanding of the ethnographic toolkit, and an over-reliance on the principles of Bauhaus, Six Sigma, and Science Fiction.
Quantifiying and Automating the Qualitative
After interviewing at several other engineering focused companies in their User Experience groups, I recently interviewed for a job at a renowned design firm. The design firm advertised for a "Director of Insights and Strategy," a job I’m well suited for. However, after I travelled to their offices, gave a presentation and spoke with them, it became apparent that what they really wanted was probably just a Research Manager (e.g. someone to provide a checklist of conventional methods that can be replicated, and someone who would guide others to use them as well). Prior to my arrival, the company had said that they wanted...