Government websites and online services are often built with limited input from the people they serve. This approach limits their ability to respond to ever changing needs and contexts. This case study describes...
![How a Government Organisation Evolved to Embrace Ethnographic Methods for Service (and Team) Resilience: The Case of the Canadian Digital Service](https://www.epicpeople.org/wp-content/uploads/2023/06/MacArthur-EPIC2022-1080x675.png)
Government websites and online services are often built with limited input from the people they serve. This approach limits their ability to respond to ever changing needs and contexts. This case study describes...
This wildcard session was a conference-wide co-creation activity. Together, EPIC attendees reflected on the dynamic relationship between resilience and power. Then, through a facilitated, real-time activity, we collectively generated an actionable power-redistribution framework—a set of strategies...