by DAVID NEMER, Indiana University
Favelas are the urban slums of Brazil. Slums—the image is already filling your mind—are marginalized areas of society without state investments, without basic needs: infrastructure, sanitation, road systems, health, education. They also lack access to information and communication technologies (ICTs). Why, then, are they important places for studying “advanced” topics like technology, knowledge economy, and sociotechnical practices? What could they have to teach us?
Outsiders often see favela residents as “untamed” and digitally illiterate. But during eight months of ethnographic fieldwork in the slums of Brazil, I saw people challenging the notion of “resource poverty,” appropriating ICTs and skill building in innovative ways. Favela residents critically engage with artifacts designed for advanced industrialized contexts and have to develop their skills of bricolage to survive in a broken environment where repair was a constant socio-technical practice. Favelas are considered...
social
Intelligences
You’ll Never Ride Alone: The Role of Social Media in Supporting the Bus Passenger Experience
Jennifer Collier Jennings • 0 Comments
PAUL GAULT, DAVID CORSAR, PETER EDWARDS, JOHN D NELSON and CAITLIN COTTRILL
The paper discusses a study of social media usage within the context of a public transport operator. This involved fieldwork within three subsidiary companies of FirstGroup alongside a content analysis of the individual Twitter feeds they operate and the conversations they generate through them to engage with passengers. A refiguring of the notion of social is taking place within these companies through their emergent strategies for utilizing social media. The findings showed how the companies address this by pursuing a persistent conversation with customers, facilitating the provision of real-time information and carefully managing their Twitter identity....