Favelas are the urban slums of Brazil. Slums—the image is already filling your mind—are marginalized areas of society without state investments, without basic needs: infrastructure, sanitation, road systems, health, education. They also lack access to information and communication technologies...
The paper discusses a study of social media usage within the context of a public transport operator. This involved fieldwork within three subsidiary companies of FirstGroup alongside a content analysis of the individual Twitter feeds they operate and the conversations they generate through them to...