systemic change

Tutorial: Systems Theory in Strategic Practice

Tutorial: Systems Theory in Strategic Practice
This tutorial will help you use systems theory and mapping methods to understand and make change in the world around you. Instructor: SCOTT MATTER, Associate Director, Shaping Futures, Department of Premier and Cabinet New South Wales, Australia Overview This video has been edited to protect the privacy of participants in the live tutorial. Whether we work on new products and services, strategy, or wicked problems, we are intervening in complex systems. These systems can be surprising and frustrating—they often refuse to change in the ways we want them to, head off in unexpected directions, or just seem too collosal to influence or anticipate. Systems theory and methods give us tools to think and act with. Learning key vocabulary, core principles, and some simple mapping techniques can help you understand and influence systemic change. This tutorial introduces systems concepts and tools to enhance your strategic practice. Participants will apply theory and methods to map a system relevant to their work, then...

Beyond Representation: Using Infrastructure Studies to Reframe Ethnographic Agendas and Outcomes

Still image of Karl Mendonca presenting at EPIC2022
KARL MENDONCA Google The ethos and methods of participatory research have been widely embraced as a powerful approach to address systemic inequity in the design of technology. While there have been many gains and developments that merit celebration, an unspoken, prevalent assumption is that inclusive forms of engagement will unequivocally result in a more inclusive product. Using the case study of an ethnographic project, this paper critically examines how the task of producing “better” (more ethical, more participatory, more statistically diverse) representations, had the unintended consequence of displacing structural outcomes to questions of aesthetics and statistical sampling. An investigation into the cause of this displacement reveals the resilience of deeper historical biases that persist from the early years of electronic computing. As a possible remedial framework, this paper introduces the field of infrastructure studies, which makes an explicit connection between the material, historical and semiotic dimensions...