Advancing the Value of Ethnography

Advancing the Value of Ethnography

EPIC Library

EPIC publishes leading global expertise about ethnography in business and organizations. Our library includes more than two decades of open access, peer-reviewed articles and video recordings from our annual conference and articles in our blog Perspectives. Search the library below or:

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EPIC Members also can access a special video collection, including Tutorials, Talks, and the most recent two years of our annual conference. Learn about Membership

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Impact Tracking: Tradition to Innovation

Sam Ladner & Jeanne Bard

Fallen Fruit design Keynote

Fallen Fruit: Keynote Address

David Allen Burns & Austin Young

Keynote

The City as Supply Chain: Fast Circulation, Slow Violence, and Urban Futures

Charmaine Chua

Keynote

Key Words & Change

Maria Bezaitis

Paper

Designing AI to Think With Us, Not For Us

Stefanie Hutka

Paper

AI Mental Models and Trust: Promises and Perils of Interaction Design

Soojin Jeong & Anoop Sinha

Paper

Displacing the Mind to the Body: Methodologies to Address Socio-Ecological Crises

Nora Morales & Blanca Miedes

Paper

Estimating Return on Ethnographic Investment: Human(e) Ways to Measure Our Impact

Katherine Metzo

Paper

Ethnographers as Intermediaries: Plurality as a Double-Edged Sword in Web3

Mrinalini Tankha & Chris Rogers

Case Study

Ethnographic Perspectives on AI Chatbots in Customer Support

David Rheams

Paper

Experts in the Loop: Why Humans Will Not Be Displaced by Machines

Tom Hoy & Janneke Van Hofwegen

Paper

"I Pick My Poison": Agency and Addiction in the Age of Subscriptions

Iveta Hajdakova & Morgan Williams

Paper

Playing Language Games: Conversational AI and Knowledge Sharing

Larry S. McGrath

Paper

Cybersafety in Conversation: Unifying People and Policy

Colin MacArthur & Melissa Banyard

Paper

Seeing from Other Eyes: First-Person Data in Applied Ethnography

Maria Cury et al.

Paper

What’s Going on with Strategic Research In Big Tech?

Morgan Ramsey-Elliot et al.

Paper

Why Don't We Post: Multidimensional Context Collapse and the Paradigm of Social Media

Kristin Sarmiento et al.

Case Study

Sensemaking Through Collaborative Generation

Jenny Flinders & Jacqueline Counts

Case Study

Software Documentation and its Cultural Implications for an Agile Startup

Nicole Tietz-Sokolskaya & Suzanne Walsh

Case Study

Mother Tongue: Vernacular Knowledge in Chronic Illness and Healthcare

Juliana Saldarriaga

Case Study

The People Say: A Public Research Platform for Human-Centered Policymaking

Chelsea Mauldin et al.

Case Study

Transformative Potential of Participatory Research in International Development

Oluchi Audu

Paper

Decolonizing LLMs: An Ethnographic Framework for AI in African Contexts

Lindsey Dewitt Prat et al.

Case Study

Human Experience of Medicaid Renewals: A Data-Driven, Human-Centered Approach to Service Delivery

Alyssa Kropp et al.