本文是一篇关于Mozilla这个开源浏览器公司如何重新建立“在开放中协作”来恢复其竞争优势的案例分享.
Genre: Case Study
Researcher Positionality and Identity Validation: A Case Study in Organizational Friction over the Framing of a Demographic Questionnaire
This case study offers strategies for navigating internal frictions within research teams faced with sensitive...
Breaking the Wall of Engineering and Culture: Applied Qualitative Research in Software Companies of LATAM Industrial Sector
This case study demonstrates the value of ethnography and qualitative approaches in Latin American industry,...
Friction into Traction: A Case Study of Friction in Strategic Ethnography
This case study highlights the transformative power of strategic ethnography in shaping frameworks that gain...
A Tale of Two Frictions: Building Ethical Software Solutions by Challenging Tech’s Obsession with Efficiency
The enterprise technology ethos of efficiency biases corporate software development towards seamlessness. What...
Friction in Equity Work for Product Development: Getting Unstuck
As part of an internal UX team, researchers at a multinational tech corporation were tasked with improving the...
Introducing Ethnographic Practice to a 100-Year-Old Corporation in a Highly Regulated Industry
The Gulf Coast of the USA encompasses impoverished communities, vibrant urban centers, farms, and a rich culture....
Observing Friction through Ethnography and Experience Prototyping in the Postpartum Period
During the postpartum period, significant clinical and social supports exist for the care and wellness of a...
How Friction Led to a More Intentional Stakeholder Feedback Model for a Federal Research Program
This paper describes the evolution of the “intentional” model for stakeholder feedback that mitigates risk and...
Smartphones and the Future of Remembering: Frictions, Problems, and Pathways
This ethnographic case study discusses friction in everyday information-seeking on smartphones and proposes new...