Designing for Turkish Users: Analyzing the Industrial Designer–User Relationship in Turkey

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From the perspective of industrial design, user-centered design denotes more than a methodology to understand users. More importantly, it is a medium to create a relationship between designers and users. While user-centered design has much to offer, user research is not a convention in emerging economies. In this context, this paper puts one such emerging market, Turkey, under scrutiny. Six case studies give a snapshot of the current status of product design in general, and user-centered design in particular, in this country. One of the key findings is that, compared to the West, there is a wider gap between designers and users in the Turkish context. Besides economic situations, the eclectic character of Turkish culture plays the biggest role in the expansion of this gap. The application of Western oriented research methods and concentration on global trends also stand as barriers for user-centeredness. In order to ensure products’ success through research, Turkey needs to develop its own user-centered design model.

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