Advancing the Value of Ethnography

Tag: case study

Can Any Hairdresser Fix a Car?: Mechanics Seeking Agency in Automated Car Diagnostic Contexts, and How Observing Agency Can Help Designing a Car Diagnostic Tool

Can Any Hairdresser Fix a Car?: Mechanics Seeking Agency in Automated Car Diagnostic Contexts, and How Observing Agency Can Help Designing a Car Diagnostic Tool

As part of an international research conducted for a French car manufacturer, a team of anthropologists and designers were asked to analyze the use of a car diagnostic tool by mechanics in their garages, in order to recommend ways of improving it. A single glance at the diagnostic tool’s interface...

Anticipating Needs: How Adopting Trauma-Informed Methodologies During COVID-19 Influenced Our Work Connecting Frontline Workers To Temporary Housing

Anticipating Needs: How Adopting Trauma-Informed Methodologies During COVID-19 Influenced Our Work Connecting Frontline Workers To Temporary Housing

This case study argues that all research should be trauma-informed research. It asserts that because researchers cannot anticipate everything about research participants’ needs, histories, and context, taking an approach that assumes all participants are more likely than not to have experienced...