Advancing the Value of Ethnography

Tag: communication

Innovation Teams, Mundane Innovation, and the Public Good

Innovation Teams, Mundane Innovation, and the Public Good

Article 2 in the series Data, Design and Civics: Ethnographic Perspectives The windows were dirty when I arrived on the fifteenth floor of City Hall. I had been hired as the Los Angeles’ Innovation Team’s in-house social communication researcher. My official title was “Design and Data Research...

3 Narratives that Stymie Social Change and What We Can Do About It

3 Narratives that Stymie Social Change and What We Can Do About It

Social change requires culture change and social science can help. “Context matters.” “It’s a systemic issue.” “It’s…complicated.” As ethnographers and researchers these are our mantras—but how can we communicate about social issues in ways that really make a difference? Evidence shows that how we...

The Art of Sharing

The Art of Sharing

To understand the impact research can have requires an appreciation of how content ebbs and flows in an organisation, how ideas are passed from person to person and adopted, and how institutions internalise information, politics, and an acute sense of—wait for it—timing. A well-thought-out sharing...