Government websites and online services are often built with limited input from the people they serve. This approach limits their ability to respond to ever changing needs and contexts. This case study describes...
Tag: digital government
Becoming Digitally Resilient: Understanding the Gap between Online Government Services and Low Ability Users
In the Netherlands, approximately 2.5M people struggle to use technology in their daily life and are unable to use online governmental services independently. People with low digital literacy are increasingly...
Designing and Envisioning a More Resilient Social System: How to Start from What’s Good to Create Something Better in Public Services
Segurança Social (Portugal’s Social Security System) offers multiple service channels to the people. However, they were not perceived as a whole because the assistance was not standard, depending on the channel...
Innovation Teams, Mundane Innovation, and the Public Good
Article 2 in the series Data, Design and Civics: Ethnographic Perspectives The windows were dirty when I arrived on the fifteenth floor of City Hall. I had been hired as the Los Angeles’ Innovation Team’s in-house social communication researcher. My official title was “Design and Data Research...
Introduction to “Data, Design, and Civics: Ethnographic Perspectives”
This post introduces the series "Data, Design, and Civics: Ethnographic Perspectives" edited by Carl DiSalvo. With all of the civic hackathons, civic tech meetups, and civic innovation teams bustling around the world, you’d think we'd have the challenges of government and civil society figured...