digital government

Innovation Teams, Mundane Innovation, and the Public Good

Andrew Schrock
by ANDREW RICHARD SCHROCK Article 2 in the series Data, Design and Civics: Ethnographic Perspectives The windows were dirty when I arrived on the fifteenth floor of City Hall. I had been hired as the Los Angeles’ Innovation Team’s in-house social communication researcher. My official title was “Design and Data Research Fellow,” although my badge read “intern,” which after 6 years in a PhD program was an unusual change. After a few weeks I got tired of looking through the grime, and trudged upstairs to the shared kitchen to locate a bottle of spray and a few paper towels. The only way to reach each side of the windows was to lean out, because they opened outward. I’m afraid of heights, so dangling halfway out the windows fifteen floors was enough to give me butterflies. Still, the cleaning plan was up to me. My work considers how people use technologies to improve civic life. I’m especially interested in how individuals become involved in institutional change through and around data. You hear this argument a...

Introduction to “Data, Design, and Civics: Ethnographic Perspectives”

Derek Eder teaching at Migrahack #hackforchange. Christopher Whitaker via flickr CC BY 2.0
by CARL DISALVO, Georgia Institute of Technology This post introduces the series "Data, Design, and Civics: Ethnographic Perspectives" edited by Carl DiSalvo. With all of the civic hackathons, civic tech meetups, and civic innovation teams bustling around the world, you’d think we'd have the challenges of government and civil society figured out—or at least be well on our way toward a more open and participatory, resourceful public sphere. Certainly the rhetoric around data, design, and civics suggests as much. But, of course, that’s not the case. The significant ethnographic and design research efforts in contemporary civics are showing us that government and civil society remain fraught arenas and that information and communication technology, along with the ubiquitous “data,” have exacerbated the challenges government, citizenship, and political action. In the rush to find solutions, what we find instead are more problems. But perhaps it is through these problems, through these messy conditions and patchwork...