"An ethnographic lens influences us to define ability and disability in a way that is maximally inclusive...many different abilities are present in our world, and each deserves to be taken as its own reality and respected as such." —RICHARD BECKWITH (Research Psychologist, Intelligent Systems Research Lab) & SUSAN FAULKNER, (Research Director, Research and Experience Definition), Intel Corporation EPIC Members Richard Beckwith and Susan Faulkner (Intel) have assembled a panel of luminaries in accessible tech research, design, and engineering for our January 26 event, Seeing Ability: Research and Development for Making Tech More Accessible. In anticipation, we asked them a few questions about their approach to accessibility and key first steps all of us can take to do more inclusive work. How do you define ability and accessibility? How does an ethnographic lens influence your definitions? Ability has to do with what an individual is capable of perceiving or physically doing with their body; accessibility has to do with...
Building Accessible Experiences
Crystal Morrow • 0 Comments
An EPIC2022 Sponsored Panel by Booking.com Moderator: KIRIN KHAN (Booking.com) Panelists: MAYA ALVARADO (Booking.com), ISABELLE RODOT (Booking.com), ULA LEWICKA (Booking.com), ALESSANDRA ESTE (Booking.com), FRANCA VAN DER BORDEN (Booking.com) With more of our daily interactions taking place online, there are both benefits and barriers for people with disabilities. Work from home setups can helpfully remove the need to transport assistive technology on a daily basis. Frustratingly, many still experience barriers on apps and websites that do not meet accessibility standards. Booking.com is on a journey to learn from people with disabilities and how they navigate digital and physical environments, to make it easier for everyone to experience the world. In this session we will provide the background and context on how we see that accessibility and resilience intersect. We will share how researchers at Booking.com are bringing the voice of people with disabilities to product teams to make travel more accessible. Join us to...
Designing and Conducting Inclusive Research: How a Global Technology Company and an Online Research Platform Partnered to Explore the Technology Experiences of Users who are Deaf and Hard of Hearing
Dhanabir Sharma • 0 Comments
DANA C. GIERDOWSKI Lenovo KAREN EISENHAUER dscout PEGGY HE Lenovo This case study examines how researchers at Lenovo and dscout partnered to conduct a mobile ethnographic study on the technology experiences of individuals who are d/Deaf and hard of hearing, with the goal of making their products and research practices more accessible and inclusive. The study revealed common frustrations and pain points people experience when using their every-day technology. The researchers also learned valuable research design and operations lessons related to recruiting participants who are d/Deaf and hard of hearing, providing accommodations, and establishing an accessible research environment. This case explores the benefits of mobile-forward research design, and the additional considerations and adaptations necessary for collecting both asynchronous and synchronous data from individuals who have hearing loss and who have different communication modes and preferences, including American Sign Language. The authors discuss how more inclusive...
Hearing Through Their Ears: Developing Inclusive Research Methods to Co-Create with Blind Participants
Dhanabir Sharma • 0 Comments
GREGORY WEINSTEIN This paper recounts research into the orientation and mobility experiences of people who are blind or visually impaired, and describes the novel sonic research method I developed for this purpose. “Participant Phonography,” as I call the method, aims to empower research participants with low or no vision through the self-guided creation of sound recordings that represent their experiences of the world in a first-person perspective. More broadly, the paper highlights the inadequate efforts of ethnographers in industry to tackle challenges of disability and reflects on the ethical challenges that face researchers who want to include disabled people in research. Inclusive methods like participant phonography have great potential to break down traditional power structures that have rendered non-normative groups marginal in user research, but these methods also come with substantial barriers to their implementation in a corporate context....