Instructors: GREG WEINSTEIN (Senior Accessibility Designer, CVS) & ERICA MCCOY (Senior Accessibility Designer, CVS)
Gain tools and strategies for integrating people with disabilities into your research and driving inclusive design.
This tutorial was conducted at EPIC2021. Exercises and discussions have been omitted to protect the privacy of participants.
Including people with disabilities in user research is fundamentally the right thing to do, because their experiences matter just as much as those of the non-disabled users that are typically represented in research. In addition, including people with disabilities in research makes good business sense, because it leads to products that are more inclusive and generally more accessible, usable, and delightful for everyone.
This tutorial will help participants to expand their research practices by integrating people with disabilities into research. We will discuss barriers to conducting inclusive research and strategize about lean and robust ways to address...
This paper recounts research into the orientation and mobility experiences of people who are blind or visually impaired, and describes the novel sonic research method I developed for this purpose. “Participant Phonography,” as I call the method, aims to empower research participants with low or no vision through the self-guided creation of sound recordings that represent their experiences of the world in a first-person perspective. More broadly, the paper highlights the inadequate efforts of ethnographers in industry to tackle challenges of disability and reflects on the ethical challenges that face researchers who want to include disabled people in research. Inclusive methods like participant phonography have great potential to break down traditional power structures that have rendered non-normative groups marginal in user research, but these methods also come with substantial barriers to their implementation in a corporate context....
HighWire Centre for Doctorial Training, Lancaster University DHRUV SHARMA
HighWire Centre for Doctorial Training, Lancaster University JOSEPH LINDLEY
HighWire Centre for Doctorial Training, Lancaster University
This paper aims to foreground issues for design ethnographers working in urban contexts within the smart-city discourse. It highlights ethnography's role in a shared urban future by exploring how ethnographers might pave the way for envisioning digital infrastructure at the core of Smart City programs. This paper begins by asking whether urban development practitioners can design for inclusive interaction with Smart Urban Infrastructure. The research suggests how ethnographers can work with ‘cities’ to rapidly develop diagnostic tools and capture insights that inform design processes with both utility and inclusive interaction as their key values. This involves rethinking how we consider places where space and information intersect. This work led to developing rapid means to assay a site and sensitize to contextual...