social impact design

The Change before Behaviour: Closing the Value-Action Gap Using a Digital Social Companion

GYORGYI GALIK Design Council & Royal College of Art This paper describes an experiment, designed and developed with the ultimate aim of fostering low-pollution and low-carbon social innovation. It offers an evidence-based practical alternative to conventional, technological approaches and narratives of smart cities aimed at sensing air pollution and mitigating the effects of climate change. In this experiment a new voice user interface is designed, developed and tested with input from participants – to explore the potential of a new, more socially minded adaptation to current AI assistant devices in the home and enhance the field of smart technology design. The experiment is developed with a group of participants to demonstrate how design research can raise novel questions and inform disciplines with an interest in behaviour change, environmental pollution and smart homes. This work demonstrates the potential for technologies to increase the degree of participation in reducing pollution in cities and facilitate the articulation...

Gaming Evidence: Power, Storytelling and the “Colonial Moment” in a Chicago Systems Change Project

NATHAN HEINTZ Systems Change Consultant Case Study—In 2016 The Chicago Community Trust (“The Trust”), a local Chicago foundation, partnered with Roller Strategies (“Roller”), an international professional services firm, to deploy an innovative mixed-methods approach to community-driven social change on the South Side of Chicago. This partnership convened a diverse group of stakeholders representing a microcosm of the social system, and launched a project with the aim of developing resilient livelihoods for youth aged 18-26 in three specific South Side neighborhoods. Roller designed and facilitated a process through which the stakeholder group scoped, launched, piloted and prototyped community-driven initiatives. While innovative and successful by some metrics, the project had its challenges. The convening institutions and their staff were often perceived as “outsiders” and “experts” without intimate local knowledge of the social challenges they were attempting to address. This dynamic played out in complex power...

Doing Good is Hard: Ethics, Activism, and Social Impact Design as Seen from the Grassroots Perspective

JEFFREY GREGER San Jose State University This paper shares the experiences of two teams of design professionals working on parallel grassroots social impact design projects to address poverty and financial precarity in Silicon Valley and London. This paper explores challenges facing these teams as they channel a sense of moral outrage into the research and development of alternitives to high-risk financial services like payday loans. It charts the open, inclusive design process of these teams as they engage community partners and recognize the financial expertise of people getting by on tight incomes. The paper concludes with a discussion of how working slowly and openly through transdisciplinary communities of practice—like the two groups described here, or EPIC itself—can help keep alive conversations around power and activism in the practice of design and ethnographic research. These conversations are essential if social impact design is to reach its transformative potential while avoiding many of the pitfalls that have...