I begin with some questions: how have the theories and methods which subtend design research been changed by their migration from academy to industry? How have they adapted to their new commercial culture? What languages and customs have they had to acquire to fit in? To address these questions, I...
As organizations become increasingly complex and technology-dependent, likewise their challenges become increasingly complex and technology-driven. In the practice of organizational and design ethnography, the elements of organization and technology design overlap. However, a need remains for an...
Starting from their interactions within shared spaces and use of shared objects, to large social networks, the Indian society has developed a range of ways to incorporate subtle gestures and systems into their lives that neither forces them to share all their time and space with everyone,...
Certain American-style homes include large multifunctional spaces, often with vaulted or otherwise high ceilings, that incorporate living, dining, and kitchen areas. As an American cultural phenomenon, these “great rooms” symbolize and instantiate a particular vision of the good life or...
Data as a discursive concept in and around data-intensive health and wellness communities evokes multiple social values and social lives for data. Drawing on two years of qualitative, ethnographic observations, participation, and interviews in these communities, our work explores the...
After many years with little innovation in parking technology, many cities are now exploring new systems meant to improve the use of limited parking real estate, reduce congestion, increase parking convenience, and raise additional revenue. We did an observational study to inform the design...
This paper explores links between ethnographic approaches, technology design and use and values and beliefs. We document recent empirical work on the use of photographs amongst Chinese families; pointing to some differences with previous empirical studies from predominantly Western cultures and...
This paper describes how ‘The Post’ (a postal service company in the northern part of Europe) sets out to design an online digital platform for involving their employees in developing new services for the company. It is a story of a design project that failed to accomplish this task, but through...
Technological innovation obsolesces not only earlier technologies, but also the knowledge, skills, and expertise of the users of those technologies. Individual obsolescence is generally written off as the cost of participation in a vibrant capitalist economy, a small price to pay and part of the...
People employ creative ways to overcome the challenges of daily life. The construct of agency is a productive area of inquiry when considering how people respond to these challenges. Exploring moments of agency provides an embodied understanding of people’s motivations and helps reveal the...