Friction in Equity Work for Product Development: Getting Unstuck
As part of an internal UX team, researchers at a multinational tech corporation were tasked with improving the Equity of products through product development pr...
Empathy without a Face: Is Ethnography Effective in the Absence of Participant Photographs?
UX researchers channel the voice of the user. They succeed to the extent that they are able to build bridges, giving designers and stakeholders an authentic sen...