Innovation is often conceptualized as taking place in ‘open space’, as though the work starts from a tabula rasa...
Genre: Genre
Friction in Equity Work for Product Development: Getting Unstuck
As part of an internal UX team, researchers at a multinational tech corporation were tasked with improving the...
Introducing Ethnographic Practice to a 100-Year-Old Corporation in a Highly Regulated Industry
The Gulf Coast of the USA encompasses impoverished communities, vibrant urban centers, farms, and a rich culture....
Anticipation for Grand Challenges: An Ethnographic Study of Future-Making Practices in a Technology Company
Visions that highlight new technological capabilities often depict frictionless futures in which data,...
Cash as a Good
In 2012, the government announced a cashless policy to see the country move towards a cashless future. Over the...
Sending out an SOS: Signals from Conflict-Affected Audiences in the Digital Communication Landscape
Crisis events can profoundly alter a person's relationship with technology that require product solutions to meet...
The Myth of the Pipeline Problem: Creating a Diverse and Thriving Team
Corporate leaders issued countless statements decrying racism and investing in diversity, equity, and inclusion (DEI) efforts in 2020. As a result of the pandemic and the ongoing racial reckoning that year, the overlap between societal events and corporate commitments became sharply visible. But...
Social Resilience: Shifting from an Individual to a Shared Social Model for Building Resilience
Through Designing Your Future workshops at Cook County Jail in Chicago as part of WIND (Women Initiating New Directions) programming, we have had the chance to connect with incarcerated women awaiting trial. From these interactions with women who, despite tremendous life adversity, are extremely...
Preservation through Innovation: New Works Inspired by Tradition
In this Wildcard presentation at EPIC2022, violinist and composer Zosha Warpeha speaks about her artistic research in Norway, which involved an immersive study of Nordic traditional music and the development of a highly personal solo performance practice. This session illustrates a participatory...
Defining Hybrid User Research: Practices for Distributed and Remote-First Environments
Over the past 2.5 years, researchers have had to become more resilient and adaptable in how they conduct research. Now that things are bouncing back, we’re at a crossroads in deciding what the future of user research looks like. In this panel, leading members of Spotify’s product insights...