The thought of conducting a usability study may not excite most ethnographically minded researchers. While usability started out as the practical analysis of interactions with user interfaces, there has been an evolution toward devaluing such studies as more mechanical work. With the industry’s...
As ethnographers, we recognize the limitations of simplistic explanations and seek to delve deeper into the complex web of human existence. In our line of work, the very concept of friction goes from being a disturbing factor that should be neutralized or resolved in the data, to being the very thing we zoom in on to understand the world. Frictions, in their various forms, then become vital entry points to examine underlying issues, power dynamics, and cultural tensions that shape human realities, and unveil opportunities for a deeper understanding and new value-creating solutions.
Ethnographers are not time travelers, but we may be close. Our frameworks and methodologies develop a nuanced understanding of how relationships, processes, and objects evolve over time. This 'temporal expertise' is key to enacting our ethical responsibility to the past and future, says...
Divergent listening describes a listening practice which seeks to raise consciousness or expand on our understanding of reality through the perception of sound. The multichannel sound installation, ‘Silence’, offers a space of quiet reflection, a place to ask questions, share, or rest. It is a...
What forms of our pandemic adaptation have also become barriers to connection? In this wildcard session, around 40 EPIC attendees collectively examined the aspects of resilience that support—and sometimes hold us back from—the intimacy and safety we seek to create as ethnographers. Researchers...
What happens when the research lens is turned inward? As a Strategic Designer, I spend most of time planning for research to engage with people so I can better understand their needs and behaviors and turn research insights into actionable solutions. In this PechaKucha, I share a personal...
Learn models and principles to ensure organizations are creating, using, and deploying AI that coworkers, customers, and society can trust. Overview Our lives are directed, enriched, influenced, and sometimes...
Gain a critical and technical understanding of the benefits, affordances and production workflows of 360 video as an ethnographic and research medium Overview A goal of ethnographic fieldwork is to be able to...
https://player.vimeo.com/video/774554309?badge=0&autopause=0&player_id=0&app_id=58479 In this panel, moderated by Head of Research & Service Experience, Leisa Reichelt, Atlassian researchers and data scientists will explore how different crafts, methodologies, and perspectives came...
In order to communicate research findings, industry researchers rely on a wide range of tools to convey insights. A prime example are visualisations depicting steps in a journey in a sequential order. The use of such a visual representation is often meant to summarise commonalities in a simplified...