Organizations are realizing that successful change requires the ability to understand work practices as cultural practices. They need to go beyond the ubiquitous employee survey to develop a more holistic view...
Genre: Talk/Seminar
Anticipating Credible Futures
Overview Strategic planning is becoming less and less viable in a volatile world prone to black swan events. Prediction is a low-percentage approach to an unknowable future. But we still need to navigate change...
Recalibrating a Patient-Centric Perspective in Healthcare Today
Overview Ongoing digital transitions, punctuated by erratic responses to the COVID pandemic, are changing how we approach health care as a service and business. This volatile moment invites the...
Deciding How to Decide with Research
Researchers can play a key role in decision making for teams—and knowing how and when to do so in your...
Research Portfolio Workshop
(This video has been edited to protect the privacy of participants in the original session.) In this session...
Knowledge Management Principles for Researchers
Research repositories have become a standard for research teams. They are not...
Career Pivots: Service Design
Presenters Shelley Evanson is a Managing Director at Song. Previously she held many leadership roles in research,...
From Insights to Intuition: Transforming the Role of Research
What if we shift our goal as researchers from delivering data and insights to building and reforming intuition?...
Hysterical Health: Building Ethnographic Expertise for More Equitable Innovation
A centuries-long legacy of myth and misinformation about women’s bodies continues to shape society and permeate the innovation of products, services and policies. Embedded into our thinking are the ideas that women’s bodies are inferior and weaker, that women are difficult to understand, and that...
Design Anthropology and Design Culture: In Pursuit of a Well-Thought World
Learn about new concepts and practices in the evolving intersections of ethnography and design. Overview This talk explores the role of ethnographers when collaborating with designers, and especially about how...