Advancing the Value of Ethnography

Confessions Across Digital Distances


Cite this article:

2018 EPIC Proceedings, ISSN 1559-8918,

PechaKucha Presentation

Digital environments can expand the distances between people. While this is often challenging, it can also be leveraged to do great things. This PechaKucha explores how we can take this negative divide between people and flip it on its head to discover more powerful insights. By looking at a range of studies focused on sensitive subjects, we explore how technology has the power to create a safer environment for vulnerable participants. While technology is an often underutilized research tool, these technology enabled environments can lead to richer data and insights. As a result, we, as researchers, can create the space needed to share some of our most intimate stories.

Jess Shutt has dedicated her career to studying & creating technology to help democratize complex processes & systems from finance to consumer robotics. Her current work as the Lead User Researcher of Einstein at Salesforce focuses on applying these concepts to artificial intelligence.