Case Study—This case study discusses the role ethnography played in fostering collaboration across two organizations during a research project. It explores how the opportunity for collaboration emerged, why it was seized upon, and what it meant for the project. The case study looks at the project challenges and mishaps and clarifies why in spite of this it is believed to be successful. It analyses the impact on people's perceptions of the project outcome and what this meant for our client.
Keywords: organizational culture, agency collaboration, design research, government
Free Article: Please sign in or create a free account to access the leading collection of peer-reviewed work on ethnographic practice.
To access video, Become an EPIC Member.