Policy Change Inside the Enterprise: The Role of Anthropology

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This paper addresses corporate policymaking and its varied meanings through organizational hierarchies and across departments. We argue for an approach to policymaking and implementation in large companies such that the impact on work remains visible to decision makers, and such that employees engage with, and promote the changes being made. In evaluating the effects of a policy change inside our company, we found that not only did the justifications for the original policy not hold up, policy implementation negatively impacted certain job roles and departments and employee engagement was undermined. A key implication of our findings is that implementation plans should assess the impact on affected parties, and we suggest that anthropologists are well-suited to conduct this assessment. If deployed to evaluate the effects and effectiveness of policy changes on people, work practices and perceptions, anthropologists can influence the direction of policy as it is being formulated and tested, and recommend adjustments to better achieve policies’ stated aims.

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