by TOM HOY, Stripe Partners
Sensemaking: The Power of Humanities in the Age of the Algorithm
2017, 240 pp, Hachette Books
Christian Madsbjerg has done a huge amount to elevate the profile and impact of ethnography in corporate settings. As co-founder of ReD Associates, Madsbjerg makes a consistent and compelling case for ethnographers to set their sights beyond user experience and design to impact decisions at the pinnacle of global organisations.
His new book Sensemaking advances his mission further, advocating humanities-based thinking to a much wider business audience. The central analysis feels more even resonant today than when the book was released last year: the power of big data has created a false idol, lulling us into the belief that the algorithm has the capacity to replace critical thinking.
What unfolds is a story which is compelling and bold in critique, but strangely conservative and ambiguous in the solutions it prescribes.
Silicon Valley and the Renaissance Man [sic]