conflict

Research and Design in Controversial Spaces

Presentation slide: photo of someone sketching mobile wire frames on a desk with colorful sticky notes and pens scattered around.
STEFANI BACHETTI Motorola Solutions Research within public safety and law enforcement in America highlights important issues and considerations for designers and researchers. Within this industry exists controversial points of views and high stakes consequences. How do we as researchers balance empathy in spaces where points of views don’t just differ, but actively clash? Who should we consider to be our true users within a product life cycle, and how do we ensure we are designing for the future rather than the present state of the world? This PechaKucha surfaces some of the strategies employed by the research and design teams at Motorola Solutions in a holistic effort to navigate these challenges. Photo credit: Motorola Solutions Stefani Bachetti is a designer and researcher. She oversees the foundational and generative research practice at Motorola Solutions, which infuses human centered insights into the development of products that support people through their most critical moments. She pursues research with unquestionable...