diary study

Designing and Conducting Inclusive Research: How a Global Technology Company and an Online Research Platform Partnered to Explore the Technology Experiences of Users who are Deaf and Hard of Hearing

Presentation slide projected on stage: title, "Benefits of Remote Technology". text: "My phone I use for basically everything. I use it to have..." On the right is a photo of what appears to be a desk with a computer monitor (unclear)
DANA C. GIERDOWSKI Lenovo KAREN EISENHAUER dscout PEGGY HE Lenovo This case study examines how researchers at Lenovo and dscout partnered to conduct a mobile ethnographic study on the technology experiences of individuals who are d/Deaf and hard of hearing, with the goal of making their products and research practices more accessible and inclusive. The study revealed common frustrations and pain points people experience when using their every-day technology. The researchers also learned valuable research design and operations lessons related to recruiting participants who are d/Deaf and hard of hearing, providing accommodations, and establishing an accessible research environment. This case explores the benefits of mobile-forward research design, and the additional considerations and adaptations necessary for collecting both asynchronous and synchronous data from individuals who have hearing loss and who have different communication modes and preferences, including American Sign Language. The authors discuss how more inclusive...

Anticipating the Arrival of a Clean-Sensitive Driving Future

ANNICKA CAMPBELL-DOLLAGHAN Rightpoint DR. OMER TSIMHONI General Motors EDWARD GUNDLACH General Motors CAMILLE SHARROW-BLAUM Rightpoint ASHLYNN DENNY Rightpoint A leading automaker needed to safely study the impact of the COVID-19 pandemic upon driver and passenger experience to effectively prioritize future in-vehicle features related to cleanliness. In this case study, we'll share our approach and retrospective learnings on how to understand, contextualize, and anticipate the impact of major societal shifts as they happen. Article citation: 2021 EPIC Proceedings pp 75–90, ISSN 1559-8918, https://www.epicpeople.org/epic Keywords: Remote Methods, Diary Study, Automotive, COVID-19...

Who Gets to Define Success?: Listening to Stories of How People Value Firefox to Redefine Metrics and Revive a Decommissioned Product

GEMMA PETRIE Mozilla Firefox JENNIFER DAVIDSON Mozilla Firefox Challenging measures of scale is possible through listening to stories of how people value a product, and envisioning ways to measure success beyond typical metrics like Monthly Active Use (MAU) or Daily Active Use (DAU). Understanding what people value is somewhat complex for a product like Firefox because people might use Firefox every day without thinking much about it. In this case study, we detail how we used Futures Thinking and participatory design methods to elicit stories of how people value Firefox. This case study demonstrates that a relatively small number of meaningful ethnographic insights can be powerful enough to influence business strategy. By creating the space for listening to stories and encouraging stakeholder involvement, we were able to make the case to save one of our mobile browsers, Firefox Focus, despite its lack of scale. Keywords: Diary Study, Firefox, Futures Thinking, Interviews, Mozilla, Participatory Design, Remote Research,...