The COVID-19 pandemic changed many healthcare companies' priorities and dramatically accelerated the drive towards increasingly virtual health care. Grand Rounds Health*, a healthcare startup, decided the time...
Tag: digital health
How Ethnographic Methods Make APIs More Usable
Application Programming Interfaces, commonly known as APIs, connect the front-end interfaces we see when we navigate the internet (like websites and apps) to the back-end systems, or databases, that store information. APIs enable people to carry out transactions online, like purchasing goods,...
Recalibrating a Patient-Centric Perspective in Healthcare Today
Overview Ongoing digital transitions, punctuated by erratic responses to the COVID pandemic, are changing how we approach health care as a service and business. This volatile moment invites the...
Can I Get a Witness? The Limits of Evidence in Healthcare Quality Evaluation Systems in American Hospitals
“I got verbals, but verbals don’t hold up in court….I need it in black and white.” After Sheila submits hospital quality data to the Center for Medicaid and Medicare Services (CMS), reports indicate that her data hasn’t been received. She makes countless calls to the CMS Help Desk to get answers....
Taking Sides in E-cigarette Research
In the last ten years, an eclectic mix of electronic nicotine delivery products (‘e-cigarettes’) and practices have proliferated in the US with little restriction, producing a vast array of vaping mechanisms, flavors, and styles. At the same time, anti-tobacco movements have targeted e-cigarettes...
“Hey, the water cooler sent you a joke!”: ‘Smart’, Pervasive and Persuasive Ethnography
Article 6 in the series Data, Design and Civics: Ethnographic Perspectives How must we conjure up smart spaces? ‘Smart city’ has become an over-indulged urban metaphor, whipping up an apparition of dispersed, highly networked and interconnected socio-economic, infrastructural and communication...
Limitations of Online Medical Care: Interpersonal Resistance and Cultural Hurdles in the Face of Technological Advances
In 2009, a health care service organization in Hawaii launched a online medical consultation program intent to serve the needs of clients in rural Oahu and the neighboring islands, which faced increasing shortages of primary care clinicians. Patients could go online for medical advice from on-call...