digital literacy

New Forms of Literacy are Expanding Digital Expression

screenshot of YouTube cooking video "Housewife ka simple routine II Indian youtuber Ravina II"
by STUART HENSHALL, Convo Some time ago I watched an older Indian woman using Google Assistant to access recipes. She expressed how thrilled she was: her family would be eating new meals and they would appreciate her more. As I looked more closely, it was obvious the cooking instruction video (in Hindi) contained no text. (Makes sense, she doesn’t need it.) There are probably millions of recipes like this, many of them not professionally produced. In time, this woman herself may even become a creator of recipes and videos, despite not being able to write. She bypasses text for entertainment and learning, bringing her great joy and a new sense of independence. This is a significant change: previously, sharing recipes across time and space required writing, and less literate users avoided doing anything much more with their phones than calling. Now, voice and video technology is catalyzing new forms of engagement with a wider world. More recently, I was watching a group of TikTok creators talk about TikTok, a social media video...

#GoingEthno in the Indian Bureaucracy

AAKASH SOLANKI International Innovation Corps (IIC) at the University of Chicago SARVESH TEWARI International Innovation Corps (IIC) at the University of Chicago Case Study—Based on experience of working in the Department of School Education, Government of Haryana on a Management Information System being built to reduce administrative workload on teachers and bureaucrats, this case study describes how ethnography was used to understand and address the problem of technology adoption in a large bureaucracy. Ethnography helped the Department in framing the problem of adoption as one of lack of adequate Digital Literacy within the organization and in developing strategies to address it. Digital Literacy workshops were conducted to improve broader Digital Literacies in the Department, which improved literacy levels by 48%. For ensuring sustainability of this initiative, the Department instituted a continuous Digital Literacy program, which will support the adoption of multiple technology projects in the future. Keywords: Management...