digital literacy

Tutorial: Digital Ethnography in Domestic Spaces

JENNY KENNEDY RMIT University ROWAN WILKEN RMIT University Overview This tutorial explores research in people’s homes through digital methods. The instructors focus on how to utilize participant’s existing digital skills and materials to undertake ethnographic research on and in their home environment, and develop a greater awareness of how geographical and socio-economic circumstances impact the research process. Participants collaborate to discuss how understanding of domestic contexts might frame our research design and specific methods, and consider ways for enhancing the collaborative and participatory process of data collection in the domestic space. This tutorial was presented in full at EPIC202020. The video includes instructor presentations; discussions and breakout sessions are excluded for the privacy of the participants. Instructors BROWSE ALL TUTORIALS...

On AI Natives and the Business of AI

ASHWINI ASOKAN Mad Street Den Ashwini Asokan is the CEO & Co-Founder of Mad Street Den, a computer vision and artificial intelligence company. The team’s mission is to build models of generalizable intelligence and create meaningful experiences with AI on scale, helping millions of people across the globe to become AI native. Working across US, India, LatAm, Europe, UAE and Japan, the team has been known to build some of the most cutting edge AI tech, while bringing about significant change in how companies think about the future with AI. The company’s first vertical, Vue.ai, helps the retail industry reimagine work and the future of their industry through AI solutions purpose built for them. Ashwini returned to India from Silicon Valley after more than a decade, to bootstrap her startup which she founded with her husband, Anand Chandrasekaran, a neuroscientist. Ashwini has been exploring how artificial intelligence can be brought out of the science and tech labs of the world, applied meaningfully and made accessible...

Breaking the Language Barrier: India, The Digital Revolution and Human Agency

SHUBHANGI ATHALYE Convo Research & Strategy Pvt. Ltd STUART HENSHALL Convo Research & Strategy Pvt. Ltd PechaKucha Presentation India is pioneering the future of low and illiterate populations and as a result changing the course of AI, human agency and how we empower the next connected billion+. In a country with such a complex linguistic and demographic landscape the challenges are mammoth. However, with the sudden cheap and easy access to the internet, mobile technology is proving to be the vehicle for human agency. It is proving to be the catalyst and throwing up new tools especially for those poorly equipped to adopt. As an ethnographer I’m always struck with how the user behaves, adapts and changes to magical new tools. We go from a sense of wonder to a new form of tech literacy that will quickly surpass what they were ever able to do before. The questions posed are: How can technology reframe intention for lower literate populations? What new tools can be made available for the vernacular language users...

New Forms of Literacy are Expanding Digital Expression

screenshot of YouTube cooking video "Housewife ka simple routine II Indian youtuber Ravina II"
by STUART HENSHALL, Convo Some time ago I watched an older Indian woman using Google Assistant to access recipes. She expressed how thrilled she was: her family would be eating new meals and they would appreciate her more. As I looked more closely, it was obvious the cooking instruction video (in Hindi) contained no text. (Makes sense, she doesn’t need it.) There are probably millions of recipes like this, many of them not professionally produced. In time, this woman herself may even become a creator of recipes and videos, despite not being able to write. She bypasses text for entertainment and learning, bringing her great joy and a new sense of independence. This is a significant change: previously, sharing recipes across time and space required writing, and less literate users avoided doing anything much more with their phones than calling. Now, voice and video technology is catalyzing new forms of engagement with a wider world. More recently, I was watching a group of TikTok creators talk about TikTok, a social media video...

#GoingEthno in the Indian Bureaucracy

AAKASH SOLANKI International Innovation Corps (IIC) at the University of Chicago SARVESH TEWARI International Innovation Corps (IIC) at the University of Chicago Case Study—Based on experience of working in the Department of School Education, Government of Haryana on a Management Information System being built to reduce administrative workload on teachers and bureaucrats, this case study describes how ethnography was used to understand and address the problem of technology adoption in a large bureaucracy. Ethnography helped the Department in framing the problem of adoption as one of lack of adequate Digital Literacy within the organization and in developing strategies to address it. Digital Literacy workshops were conducted to improve broader Digital Literacies in the Department, which improved literacy levels by 48%. For ensuring sustainability of this initiative, the Department instituted a continuous Digital Literacy program, which will support the adoption of multiple technology projects in the future. Keywords: Management...