Advancing the Value of Ethnography

Tag: information & communications technology

Trajectories of Change in Global Enterprise Transformation

Trajectories of Change in Global Enterprise Transformation

This paper reports on the efforts of a global IT services company to transform the way it delivers IT outsourcing services. The change initiative was designed to bring about a radical transformation in the how work gets done across the enterprise with the expected benefit of delivering greater...

#GoingEthno in the Indian Bureaucracy

#GoingEthno in the Indian Bureaucracy

Case Study—Based on experience of working in the Department of School Education, Government of Haryana on a Management Information System being built to reduce administrative workload on teachers and bureaucrats, this case study describes how ethnography was used to understand and address the...