innovation

Making Tech More Accessible: An Ethnographic Lens on Ability and Disability

Mural on a street in Croydon, London in blue, light brown, black and cyan colors. A busy image with many different figures that are both humanoid and rectangular/robotic. A central image has three large eyes arranged vertically.
"An ethnographic lens influences us to define ability and disability in a way that is maximally inclusive...many different abilities are present in our world, and each deserves to be taken as its own reality and respected as such." —RICHARD BECKWITH (Research Psychologist, Intelligent Systems Research Lab) & SUSAN FAULKNER, (Research Director, Research and Experience Definition), Intel Corporation EPIC Members Richard Beckwith and Susan Faulkner (Intel) have assembled a panel of luminaries in accessible tech research, design, and engineering for our January 26 event, Seeing Ability: Research and Development for Making Tech More Accessible. In anticipation, we asked them a few questions about their approach to accessibility and key first steps all of us can take to do more inclusive work. How do you define ability and accessibility? How does an ethnographic lens influence your definitions? Ability has to do with what an individual is capable of perceiving or physically doing with their body; accessibility has to do with...

Preservation through Innovation: New Works Inspired by Tradition

Zosha Warpeha playing the violin on stage at EPIC2022
ZOSHA WARPEHA Independent Artist In this Wildcard presentation at EPIC2022, violinist and composer Zosha Warpeha speaks about her artistic research in Norway, which involved an immersive study of Nordic traditional music and the development of a highly personal solo performance practice. This session illustrates a participatory model of ethnographic research through which the artist built an embodied knowledge of traditional music and laid the groundwork for artistic expansion. She speaks about aural transmission in traditional folk music, tacit knowledge attained through embodied practice, and reciprocal relationships between bodies in space. She also discusses the tension between two visions of preservation—one that captures a tradition in a single moment in time and one that allows the tradition to organically evolve alongside a community—and makes the case for the necessity of innovation as a method of preservation and resilience. This video includes a short musical performance that demonstrates the culmination of the...

User Research & Engineering: Better Together During Discovery

by JULIA TAN & CAROLINA ALDAS, Spotify When we think about the “Discovery” phase in the product development process, we often picture product owners, design, and researchers working to understand a problem area, the needs of end users in that area, and testing product ideas that might deliver on those needs. When no product exists yet, it can be difficult to justify Engineering’s time. As such, the Discovery phase tends to be heavily driven by product owners, designers, and insights practitioners by default, and Engineering takes a more active role when product requirements and specifications become more defined. The process looks more like a relay race than synchronized swimming. In the process of passing the baton, important context gets lost and some agility is compromised. We’ve all been there. We devote time and energy to truly understand people, their needs and motivations. We identify and user-test solutions that have a high promise to deliver user and business value, only to find out it’s not entirely feasible...

How New is the New? Reflecting on How to Design for Tomorrow through the Case of Autonomous Vehicles

How New is the New?
An EPIC2021 Sponsored Panel by Waymo Moderator: MELISSA CEFKIN (Waymo) Panelists: BENEDIKT FISCHER (Waymo), LAURA FORLANO (IIT Institute of Design), JACK STILGOE (University College London) How do we anticipate the futures of the things we are bringing into the world, and the experiences they will help shape? The autonomous vehicle is posited as a net-new innovation. Never before have vehicles without human drivers at the helm roamed the same streets that we traverse daily while on a jog or in a bleary-eyed morning search for a cuppa-joe. Someday soon(ish) you may hail a fully autonomous ride for a trip to the office or for the once-in-a-lifetime race to the hospital for the birth of a first born. What a fantastically new product and world this will be! Or will it? How much are innovators tweaking and updating the existing, instead of inventing the new? Join us for a conversation between members of the Waymo Insights team and invited panelists to explore “how new is the new?” Following decades of imagination, development,...

Building Target Worlds: Connecting Research, Futures Exploration and Worldbuilding

MARKUS ROTHMÜLLER Bridgemaker GmbH “The future” cannot be “predicted,” but “preferred futures” can and should be envisioned, invented, implemented, continuously evaluated, revised, and re-envisioned. —Jim Dator, Hawaii, 1995 This paper introduces a framework called Target Worlds, with which I hope to offer an alternative to putting users, personas or target groups at the center of innovation. Instead I want to promote a more prudent approach that balances social, environmental, technological and financial sustainability in innovation.Target Worlds thereby tries to overcome issues of focus, scalability and responsibility in innovation by tackling the core of the problem: the targets of innovation work. The framework merges concepts of investigating ‘worlds’ today, identifying desirable futures for tomorrow and worldbuilding as a hands-on approach resulting in target worlds as new point of departure for innovation teams. This paper serves as a recipe for building target worlds offering a step-by-step guide...

“Do Not Fear Mistakes—there Are None”: Ethnography as Improvisation

KATHERINE METZO Lowe's Home Improvement, Elemental Research PechaKucha Presentation: I use the iconic album, Kind of Blue, to re-frame a conversation around ethnography and innovation. Moving fast and breaking stuff is not how ethnography brings value to the business. Rather, we use our craft to move nimbly through the complex terrain of “users” in much the same way as jazz musicians improvise. We are grounded in our craft through practice, but technical mastery is not enough. Bounded by structures and constraints, we move nimbly because knowing the rules allows us to creatively push against boundaries. And ethnography never exists in a vacuum, even if we’re the only anthropologist in the room. Instead, we riff off those who came before us, in community with those who innovate alongside us. The core value of ethnography is to improvise—to use our mastery of our craft to build on what came before, to make sense of it, and anticipate what comes next. Katherine Metzo is an ethnographer and methods geek who has worked...

What Do Science, Technology, and Innovation Mean from Africa?

by ADERAYO SANUSI, Princeton University Book Review: What Do Science, Technology, and Innovation Mean from Africa? Edited by Clapperton Chakanetsa Mavhunga 256 pp, MIT Press  "Imagine a positive Africa—creative, technological, and scientific in its own way." (1) Several countries in Africa are in a critical period of expanding tech entrepreneurship and foreign investment. Innovation hubs are proliferating, following decades of rapid local adoption of mobile phones and digital platforms. And in the past three years, top Silicon Valley executives like Zuckerberg, Sundar Pichai, and Jack Dorsey have visited the continent to meet emergent developer communities and learn about new products and ventures. As these developments are documented on various media platforms and business school case books, an emerging group of scholars, practitioners, and activists have begun to critique what they characterize as incorrect, harmful discourses about the technological contributions of Africans. They are typically represented merely...

Nangi Village: A Story of Collective Agency in the Mountains of Nepal

EMELIA RALLAPALLI Pebble Strategy PechaKucha Presentation What can a remote Himalayan community teach us about innovation? Emelia's Silicon-Valley-first-world frame of reference is the dominant lens of her work. It's the place where we buy into technology's promise to help solve the world's problems. But it's also ground zero for a dystopian future where humans are automated out of relevance. In this PechaKucha Emelia will explore the ways Nangi Village, with the help and leadership of one member in particular, is using technology and innovation to increase its collective power for its own goals of educating its young, connecting to the world, and driving its own economic development. This talk will also be a personal meditation on Nangi's impact on her own perspectives regarding human agency, problem solving, and innovation. Emelia Rallapalli Emelia is a brand strategist, researcher, and founder of Pebble Strategy. She consults for some of the world's most influential brands. emelia@pebblestrategy.com Twitter: @ERallapalli Medium:...

From ‘Cool Science’ to Changing the World: The Opportunity to Support Pre-startup Science Commercialization through Ethnography and Human-centered Design

SIMON PULMAN-JONES Emergence Now AMY WEATHERUP AJM Enterprises Introducing an emerging context for human-centered design work, this paper extends previous EPIC literature on startup innovation upstream into university science commercialization. It provides new perspectives on how the human-centered design community can engage with scientific models of agency to inform broader engagement with the innovation and design challenges inherent in ‘intelligent’ technologies, and offers the challenge of engaging with and developing empathy for the dispositions of scientist innovators as a new vantage point from which to reflect on our core strength as facilitators of cross-disciplinary collaboration for innovation and design....

Agency and Innovation

EPIC2019 Panel, Providence, Rhode Island Moderator: DAWN NAFUS, Senior Researcher, Intel Labs Panelists: MELISSA CEFKIN, Principal Researcher, Alliance Innovation Lab Silicon Valley MICHAEL LITTMAN, Professor of Computer Science & Co-Director of the Humanity Centered Robotics Initiative, Brown University CLAPPERTON CHAKANETSA MAVHUNGA, Associate Professor of Science, Technology, and Society, MIT HELI RANTAVUO, Senior Insights Manager, Growth Opportunities Mission, Markets Business Unit, Spotify Robotics, machine learning, and other technologies are provoking new hopes and fears about human agency. Tropes of the charismatic lone innovator, whether hero or villain, are also starting to lose popular currency. When we acknowledge that the agents of the built world are not just people who call themselves “innovators” but are made up of many kinds of people, and physical materials, new questions arise. How do issues of responsibility, accountability, attribution, and even regulation get solved in situations of distributed...

Ethnographic Thinking, from Method to Mindset

a book review by DAVID RUBELI Ethnographic Thinking: From Method to Mindset Jay Hasbrouck 2018, 120 pp, Routledge I’ve been reading Jay Hasbrouck’s Ethnographic Thinking this spring, sneaking its pages into gaps in my daily routines. It’s part of my longer-term project of reading across the fields of service design, design anthropology, and applied research over the last few years. I’m doing this reading survey at a time when practices, fields, and disciplines are converging, when design thinking, service design, and innovation are democratizing or—depending on your perspective—reifying and commodifying professions and practices that were once the domains of specialist practitioners. Interdisciplinary groups and teams within and among organizations are being assembled to tackle complex corporate and societal challenges. And these assemblages bring together constellations of stakeholders from industry, government, and other sponsoring organizations. In workplaces, labs and think tanks, there’s a growing...

Building an Innovation Strategy from Cultural Insights

by JAY HASBROUCK, Founder, Filament Insight & Innovation “Innovate or die"—this dictum is driving companies to build their innovation capacity, and fast. Most are turning to now-familiar practices such as Design Thinking, Lean, or Agile. But as they grow, many organizations find that they don’t see expected increases in innovation after deploying these practices. Why? Although they’re originally meant to drive creative thinking and strategic risk taking, innovation methods can quickly become rote in large organizations, especially when teams are expected to deploy them without context, or simply to check off a box on their performance reviews. Worse yet, some companies struggle to manage a combination of different innovation practices between teams, leading to a breakdown in collaboration and disjointed project pacing. What these organizations lack is an overall innovation strategy that drives their efforts to build innovation capacity, engages their teams with a purposeful vision, and ensures their efforts can evolve...

The Challenged Role of Ethnographic Consulting in Startup Centric Innovation

HEINRICH SCHWARZ Schwarz Innovation PechaKucha Presentation From a position of external consultant on user insights for a German innovation lab, I reflect on a shift in the way corporate innovation is done – from a user centric innovation process towards what could be called startup centric innovation. I have found the outcomes of this turn to be ambivalent – both for the innovation lab and myself. For the lab partnering with existing startups promised greater speed and access to fresh ideas, but has turned out to be rather difficult. For me, the shift has challenged my role and perspective as ethnographic consultant in more than one way. I have worried that a much needed user perspective may drift out of focus when getting prematurely outsourced to startups. But this new process has also been eye-opening; it has forced me to rethink my still linear view of the innovation process towards a more messy and simultaneous one where thinking about users needs to be integrated from day one with thinking about solutions,...

When ‘The Emperor Has No Clothes’: Performance, Complicity and Constraints on Communication in Corporate Attempts at Innovation

JOSH KAPLAN When ethnographic or market research is employed to help de-risk potential products and services, the focus is typically on understanding markets, cultures and contexts external to the organization that would launch them. This paper shifts the focus to the sorts of organizational practices, beliefs, and dynamics inside large corporations, which can create the conditions in which new products are brought to market despite evidence of their risk of failure....

Ethnographic Tools: From Insight to Intervention

WAFA SAID MOSLEH SDU Design, Department of Entrepreneurship and Relationship Management, University of Southern Denmark As a social researcher rooted in the traditions of participatory innovation, I set out to take a design anthropological approach to study the early unfocused phases of organisational innovation processes, and explore ways of both challenging and supporting these. With an interest in understanding how the tangibility of design coupled with the analytical nature of anthropology can provoke richer insights concerning organisational practices, my research team and I designed an artefact, called ‘the tangible brief’, aiming to elicit real stories about the challenges practitioners experience in dealing with innovation. The artefact resembles the content of a design brief and aims to bring together practitioners around the task of creating briefs prior to evaluating the potential of new ideas.The paper sets out to address the challenge of ethnographic researchers navigating a complex landscape of organisational...