This paper offers frameworks and tools to support complexity- and systems-oriented approaches in design...
Tag: innovation
Future Frictions: Social Complexity in the ‘Blue Skies’ of Innovation
Innovation is often conceptualized as taking place in ‘open space’, as though the work starts from a tabula rasa...
Introducing Ethnographic Practice to a 100-Year-Old Corporation in a Highly Regulated Industry
The Gulf Coast of the USA encompasses impoverished communities, vibrant urban centers, farms, and a rich culture....
Anticipation for Grand Challenges: An Ethnographic Study of Future-Making Practices in a Technology Company
Visions that highlight new technological capabilities often depict frictionless futures in which data,...
Foundational AI: Navigating a Shifting Terrain
New deployments of foundational AI models in digital products have expanded public engagement with synthetic...
Strategic Foresight Methods for Innovation
It's difficult for researchers in industry to focus their stakeholders on the future, given the relentless...
Art & Imagination in Online Qualitative Research: A New Tool for Brand Listening
At the beginning of the pandemic, I was pretty sure I was done. I had been a qualitative researcher and brand consultant for 25 years. I had spent the past decade building my practice around an approach that centered contextual and imaginative face-to-face research. I called it brand listening,...
Making Tech More Accessible: An Ethnographic Lens on Ability and Disability
EPIC Members Richard Beckwith and Susan Faulkner (Intel) have assembled a panel of luminaries in accessible tech research, design, and engineering for our January 26 event, Seeing Ability: Research and Development for Making Tech More Accessible. In anticipation, we asked them a few questions...
Preservation through Innovation: New Works Inspired by Tradition
In this Wildcard presentation at EPIC2022, violinist and composer Zosha Warpeha speaks about her artistic research in Norway, which involved an immersive study of Nordic traditional music and the development of a highly personal solo performance practice. This session illustrates a participatory...
User Research & Engineering: Better Together During Discovery
When we think about the “Discovery” phase in the product development process, we often picture product owners, design, and researchers working to understand a problem area, the needs of end users in that area, and testing product ideas that might deliver on those needs. When no product exists yet,...