[contrib_author post_id='566' name='ELIZABETH F. CHURCHILL'] and [contrib_author post_id='566' name='ELIZABETH S. GOODMAN'] [s2If is_user_logged_in()]Download PDF[/s2If] A confluence of personal, technical and business factors renders priorities, practices, and desires visible – and...
This paper describes how ‘The Post’ (a postal service company in the northern part of Europe) sets out to design an online digital platform for involving their employees in developing new services for the company. It is a story of a design project that failed to accomplish this task, but through...
Technological innovation obsolesces not only earlier technologies, but also the knowledge, skills, and expertise of the users of those technologies. Individual obsolescence is generally written off as the cost of participation in a vibrant capitalist economy, a small price to pay and part of the...