From conference rooms to conference calls, from our homey desk at the office to a hotel room across the world, people are working “on the go” in various ways. Mobile devices make many of these forms of mobile work possible. From the early days of the personal laptop, to the revolutionary...
In his 2015 novel, Satin Island, Tom McCarthy’s protagonist (known only as “U”) is a corporate anthropologist working for an outre design research firm whose work embodies all the absurd contradictions of late capitalism. The highly influential firm’s logo is “a giant, crumbling tower.” The...
Walking a Different Path The path of American anthropology is becoming ever more diverse. Under the academic umbrella of Anthropology the world has been explored, analyzed, reflected on, and then determined to be wanting of more exploration. The Indiana Jones stereotype of the archaeologist or...
We detail an ongoing, consultancy partnership, where ethnographic field methods are being used to elucidate the work practices of software engineers in a large organization. We focus on intellectual and logistical challenges that we face as a team – non-collocation; widely varying experience of...
This paper presents findings from an ethnographic study of digital production printing, with a focus on a complex, labor-intensive production print job. The goal of the study was to inform the development of tools, processes and technologies to improve the efficiency of this kind of job within the...
Organizations are realizing that successful change requires the ability to understand work practices as cultural practices. They need to go beyond the ubiquitous employee survey to develop a more holistic view...
This paper attempts to move away from portraying service and knowledge work as opposite trends in advanced economies. Instead, it maintains that a closer look at the changing nature of work will highlight the need to rearrange our aggregate occupational data so as to include special categories for...
I spend a lot of time thinking about mail. Actually, I don’t just think about it—I interview and observe people sending things, and it is actually more interesting than watching people lick stamps. As an ethnographer, I look at the overall context of the work and business processes connected to...
In this paper I explore the often fleeting, seemingly constrained acts of expression performed through participation in everyday, routinized actions and practices. The vehicle I use for this exploration is the tools, processes and practices sales professionals use to manage the list of possible...
A study of the practices surrounding paper medical records captured key aspects of the work necessary to support this crucial element of health care. It uncovered work that was invisible to the nurses and physicians who use the records. This invisible work comprises tasks necessary to find and...