Favoring Friction: Examining Hotel Browsing and Buying through the Lens of the Bazaar
This paper demonstrates the importance of combining social and cultural analysis with pricing and economic logics to understand customer behavior in online comm...
Beyond User Needs: A Meaning-Oriented Approach to Recommender Systems
This contribution is a case study of Spotify, a popular music streaming app, which uses automated recommendations to provide a better user experience to its lis...