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Intelligences

Our library of articles and video is the world's leading collection of work on ethnographic practice.

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Featured Papers & Case Studies

anderson

Paper / AI Among Us: Agency in a World of Cameras and Recognition Systems
ken Anderson et al (Intel)

video link

Creating Resiliency of Research Findings: Ethnographic Methods to Combat Research Amnesia
Kristen L. Guth (Reddit, Inc.)

video link

How a Government Organization Embraced Ethnographic Methods for Service Resilience
Mithula Naik (Canadian Digital Service), Colin MacArthur (Bocconi University)

Sampson

Just Add Water: Lessons Learned from Mixing Data Science and Design Research to Improve Customer Service
Ovetta Sampson  (IDEO)

cuciurean-zapan

Paper / Designing Good Jobs: Participatory Ethnography and Prototyping in Service-Oriented Work Ecosystems
Marta Cuciurean-Zapan & Victoria Hammel

Steager

Evidence outside the Frame: Interpreting Participants’ "Framing" of Information when Using Participatory Photography
Tabitha Steager

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