The promise of generative AI technologies is seductive to product leaders: frictionless research in which...
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The promise of generative AI technologies is seductive to product leaders: frictionless research in which...
This paper offers frameworks and tools to support complexity- and systems-oriented approaches in design...
This paper explores a key friction in service delivery that is inherent in forms – the ubiquitous and seemingly...
This paper assesses listening from an ethnographic perspective and demonstrates its value and applications across...
This paper presents ethnographic studies of hard of hearing (HoH) users that had significant impacts on the...
Public, social and community organizations are, in many locales, driving systems change toward social and...
This paper demonstrates the importance of combining social and cultural analysis with pricing and economic logics...
This paper assesses the economic impacts of hyper-monetization, immersive advertising, and general shifts in...
This paper proposes a model of researcher-AI interaction and argues that ethnographers can smartly leverage AI in...
Critical challenges in energy transitions are social and cultural - not just technical and economic. This paper...